Total and utter frustration

Dear OpenAI Support,

I am a paying client, but I was unable to utilise the help option because the link is not active. I have return to start doing some development after some months and having no end of trouble where it was not an issue in the past.

I am encountering a persistent rate limit error with my API key, despite having no visible activity in my usage dashboard. Here are the details:

  1. Verified the API key is correct and valid.
  2. Created a new API key and updated the script.
  3. Ran a minimal test script (see below) to verify functionality.
  4. Checked billing details and subscription plan.
  5. Ensured stable network connection without proxies or firewalls.
  6. Tried running the script in a different environment.
  • Script Used:
import openai

OPENAI_API_KEY = "your_new_openai_api_key"

openai.api_key = OPENAI_API_KEY

def test_openai_api():
        response = openai.ChatCompletion.create(
                {"role": "system", "content": "You are a helpful assistant."},
                {"role": "user", "content": "Hello, can you confirm that the API is working?"}
        print("API response:", response.choices[0].message['content'].strip())
    except openai.error.RateLimitError as e:
        print(f"Rate limit error: {e}\nPlease check your plan and billing details:")
    except openai.error.AuthenticationError as e:
        print(f"Authentication error: {e}\nPlease check your API key.")
    except openai.error.APIConnectionError as e:
        print(f"API connection error: {e}\nPlease check your network connection.")
    except openai.error.OpenAIError as e:
        print(f"An error occurred: {e}")

if __name__ == "__main__":

Despite these efforts, the issue persists, and no usage is reflected in the dashboard. Your assistance in resolving this matter would be greatly appreciated.

Best regards, Marc Dimmick

Hi there!

When you refer to being a paying customer, does that mean you have a ChatGPT subscription or you have available credits in your developer account?

In order to use the API a minimum balance of USD 5 under your developer account is required. As ChatGPT is a separate product, a Plus subscription does not count towards the use of the API.

I hope that helps for clarification.

If you are in pay as you go billing method before, you need to change to prepaid. OpenAI changed the billing method to prepaid for everybody since March this year.

1 Like