I have added credits and still wont let me use the API or respond any query in the playground, what’s wrong?
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Also experiencing this. Must be an ongoing issue.
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I read somehwere that the Open AI only allows or used to allow API usage to organizations? is that correct? I dont see this documented anywhere in a formal way and I dont think it right for me to fund out that after funding the account.
Every account on the API is setup as an “organization” and the default name for it is “Personal”. There’s no reason why the free tier upgrades aren’t working beyond a big bug on OpenAI’s end that they haven’t fixed. It seems like they’re manually fixing accounts that go through the support ticket process, albeit slowly, but they are not addressing the system-wide bug thats causing the issue.
try creating a new organisation (not creating a new account) after adding funds and then create a new api key for it
i tried that, no luck. it’s not even working in playground. Do they have a support system that i can contact
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sure you can try here https://help.openai.com/en/ but expect a couple days until they respond
Hi everyone,
Thank you for reporting this issue with API access and the Playground right after adding credits. Really sorry for the experience. We’ve looked into this and it should now be fixed.
If the problem persists, please DM me your org ID or reach out directly to support@openai.com so we can resolve this quickly.
Thank you for your patience!
Best,
Romain
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I’m facing the same problem. I have charge 100 USD for credits and I cannot use my API key), Also I cannot advance over free tier, I’m stuck there.
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@WebTM Can you please DM me your org ID so we can look into this for you? Thank you!
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I sent it to the support email. Thanks!
Hi @romainhuet ! Hope your’e doing well. By which platform can i dm you?
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That’s unfortunate… On this platform you need to read a couple of posts and perform some actions before you can do that to prevent inbox spam I would think.
I’m very sorry for the issues here. This is now fixed. We’ve automatically upgraded anybody stuck in a tier and we’re sending emails directly to anybody impacted. Due to a bug on our end, tier upgrades from August 20, 2024 did not occur and you may have run into usage limits since then. You can see your current tier in organization settings and read more about tiers in our docs. We’re investigating what happened here and will be discussing with the team on how to prevent it from happening again.
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I am still experiencing the same error. I created my account Yesterday and credited it with 10$. According to https://platform.openai.com/settings/organization/limits , I am on tier 1.
However, I still have the 429 error and no API request have had a successful response so far.
Sent an email to support@openai.com but still no answer 12h later.
Thanks for the help.
Maybe create a new organisation in your account and try with a new api token?
Well, one problem has been solved, which is that i could advance over free tier to next one. But the main problem still persists, which is: “You’ve reached your usage limit. See your usage dashboard and billing settinds for more details…” (I could never make a request succesfully, so i don’t know which limit i’ve reached)
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I’m having the same problem. I added funds, set the usage limit to $120, but still can’t generate any response in the playground… (“You’ve reached your usage limit.”)
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Same problem, tens of similar topic and they havent fixed it after 1 year. I am going to think that is a trap to make people pay for more. I hope its not.