Suspicious activity detected It looks like someone else may be using your ChatGPT account. Please secure your account to regain access to all features. Learn more

ChatGPT
1

Subject: Ongoing Suspicious Activity Detected Issue with My Account

Description:
Hello OpenAI Support Team,

I am experiencing a persistent issue with my ChatGPT account. Despite my efforts to secure it, I continue to see a notification saying, “Suspicious activity detected. It looks like someone else may be using your ChatGPT account.”

Here are the steps I have already taken to resolve the issue:

  • I have changed my password.
  • I have enabled Two-Factor Authentication (2FA).
  • I have logged out from all devices.
  • I have cleared my browser cache, site data, and browsing history.
  • I’ve also tried accessing my account from different networks and devices, but the issue persists.

Despite these measures, I am still unable to regain full access to my account. Could you kindly assist in resolving this matter and provide further guidance on what else I should do?

Thank you for your time and assistance.

21 Likes
2

just happen to me today… still no solution

8 Likes
3

Did anyone find a solution to this?
None of the steps taken fix the issue.

3 Likes
5

This happened to my yesterday. Reset my password, logged out from all devices and still the same issue.
Does OpenAi think that we have only one device to use their service? (PC, laptop, phone, and work PC..)

3 Likes
6

This happened to me today and I took every security measure and I still can’t access the other models that I’m literally paying for!

6 Likes
7

This is extremely frustrating.
I pay for a service and it doesn’t work even after applying the recommendations.

It should be able to be used on multiple devices without problem (up to a certain number of devices at least).

This need to be fixed asap.

5 Likes
8

It’s the same with my friend. He logged out of all devices, connected 2fa verification and this notification repeats over and over again!

4 Likes
9

I am facing the same issue since yesterday. I have tried all the fixes: changed password multiple times, enabled 2FA, logged out of all devices but the error is still there.

Reading this discussion I think I am not the only one facing this issue. This is frustrating and needs to be fixed asap.

2 Likes
10

I also facing this issue since yesterday, I know I used few devices with my GPT account in it. It is frustrating because the quality of the answer is dropped because of the limitation. I think limiting the feature usage for the users is not fair, because we have paid for the services.

2 Likes
11

Any solution to resolve this issue?

2 Likes
12

Same problem here, popped up yesterday. It dissapears after some hours but when i start a chat and send my secon prompt it’s back. Hope for a fix soon, I assume they would.

2 Likes
13

the same
started yesterday

1 Like
14

same issue, started yesterday

1 Like
15

The same even with Plus users…

2 Likes
16

Why isn’t OPENAI answering us?!
This is excruciatingly frustrating!
I can’t do anything with just 4o-mini!
We’re literally paying you to have access to all the models and this is what happens even after doing everything you said?!
Is that how you treat your PAYING customers and not even an answer!
Do you want us to just cancel our subscriptions and switch to other models?!

4 Likes
17

What the hell is wrong with GPT ?
I am hell bound and not able to use my premium models that i paid for… Just getting error out of no reason. Please help!!!
THIS SHIT IS annoying ME AND WAISTING MY TIME…!!!

4 Likes
18

YES I am also facing this issue support team is not replying they reply after 6 to 8 hour later.

1 Like
19

Same case for me, something from 2 days ago. Not fair

1 Like
20

its really frustrating to be honest, lot of works are pending and unable to work on our own project just because of this

1 Like
21

any update about this, is it still not working

1 Like