Support team is ignoring me (I’m in now)

API
1

Support team is ignoring me Why?

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Please direct support queries to support@openai.com.

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It is not true, they always respond may be something with delay

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They haven’t responded to me for around two weeks.

I have participated in an extensive online chat and sent two emails.

I’m not sure what the issue is!

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I have to agree with OP.

I sent them a message through chat 5 weeks ago, it hasn’t been seen yet… 5 WEEKS!
I also emailed them twice on support@openai.com and still no response.

I’m sort of worried that submitting my app for review will receive the same treatment.

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7

unfortunately its common support ignores messages, still waiting for the answer of a HK-47 fine tuned model

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Same here. It’s been 2 weeks and they are not replying. I tried to contact through email and chat but it seems they don’t care.

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When you mentioned ‘delay,’ I was wondering if you could provide more information about what that means. Specifically, could you clarify if we’re talking about a delay of hours, days, or weeks, and what the context is for this delay? I appreciate your help in setting my expectations.

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At this point it’s starting to feel like a scam. They just took a bunch of peoples money without providing any services or customer support. If it’s a known bug why allow it to even be possible to pay for an account. Is this class action law suit material?

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I have been waiting weeks now for a response on a refund. A simple issue has had me completely loose faith in the service so i have asked for a refund due to lack of response. Still no response (shocking). Legally i have 14 days to get a refund but part of me thinks they are intentionally running out the clock

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I’ve been waiting over a month now for a rate limit increase request and startup credits with no answers on any emails. Is there any way to get faster support?

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Me too!

They are actively stealing my money by charging me for a subscription that I cancelled! I escalated it to authorities as they are NOT RESPONDING TO MY EMAILS or messages.

Such a bad customer support ;(

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How long did you wait?
Not that I could help in that regard. Just out of curiousity.

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I have been paying chatGPT for 7 months. Renewal was yesterday, current month is marked as paid in their interface. To day no “plus” access. Contacted support ~10h ago, the message is still marked as “not seen”.