I want to preface this by stating that this is an honest attempt at improving this project, because ultimately, I’d like to leverage it and be an active member of the community. I just like when expectations are set properly, and I also hate to miss out on opportunities through no fault of my own.
I’ve made a couple of other posts about my experience so far, but because of having a lack of other alternatives I’ll just keep posting on here until someone from the company sees it, or relays it back.
Our company was accepted into the Microsoft Startup Founders Hub program some months ago, and as part of that there is a benefit from OpenAI, with 3 months’ worth of credit, an OpenAI Innovation License, and a 1-on-1 session with an expert at OpenAI. Once I submitted for the benefit, the only thing that I received were the credits.
I made multiple attempts to contact individuals from both OpenAI and Microsoft in order to redeem the other two parts and received zero responses from OpenAI to date. Microsoft has already stated there is nothing they can do. My first request dates back to August 21. I received a response 5 weeks later (October 18th), that stated:
Sorry about the delay! We’ve experienced an influx of support tickets, so there’s been a delay in how fast we can respond to issues. Since you’ve submitted your request, we’ve made many changes to the platform to help address encountered issues.
Please take a look through our Help Center (OpenAI Help Center) to see if your answer has been addressed there. If you don’t see an answer to your question there or are still encountering an issue, please reply to this note and we’ll try to respond to your question within 3-5 business days.
Sorry again about the delay and we appreciate your patience as we work through the support volumes!
Best,
OpenAI Support
Obviously, that didn’t address my question at all. My conversation was closed after that. I reached out to chat again after beginning to mess around with OpenAI on my own and was met with the same deafening silence -
You can see that conversation was ended without a response either. I can understand you guys are busy, I get it, and commiserate with you on that. I just want to be able to fully leverage my benefits, but aside from that, what is the point of having an avenue of support outside of an AI-chat bot, if it leads nowhere? I’d rather you guys put some message that you aren’t taking support requests at the moment, something.
It’s worth it to mention this also wouldn’t be as big an issue if the credit and other benefits were available for something more reasonable, like 12-months, given the inability to redeem them within a 3-month window.
Thanks, and I hope this post makes sense to others reading it who may not be in the same boat.
