Hello,
we do face a serious issue that our card have started to be declined recently. Last month it was billed fine, but the most recent one - started to fail with OpenAI API Invoice Payment Failed error.
We have not found any issues with our card (enough funds, still operating).
We tried to reach OpenAI via email and help desk several times last week - no responses whatsoever.
If we cannot solve this issue, in one week we face a disaster as none of the APIs in our existing app will work anymore.
Would love to get someone from OpenAI’s team to figure out exact problem in regards of the Credit Card.
Best