Stuck in Free Tier after Prepaid Credits

We’ve upgraded from “Free” to “Tier 2” via prepaid $50 credits on August 28, yet haven’t seen “Tier 2” (or “Tier 1” even) kick-in yet.

After some sleuthing, it appears several thread over the last few weeks have the same issue (most/all have been closed now, hence this post).

We’ve tried reaching out via the “Help” widget on the OpenAI site, but also haven’t gotten a response.

Would love for this to be fixed!

Hey, this is a known issue, we posted in here Why am I still free tier?