Does not upgrade to tier 2

[vlkn]

Hi,

I meet the criteria for an automatic upgrade to Tier 2, as I have spent more than $50 and my account is older than 7 days.
However, my account is still stuck at Tier 1.

Could you please assist me with upgrading?

Kind regards,

[Innovatix]

Hi @vlkn,

Welcome to the OpenAI community!

The best way to reach for account-related help is by contacting the OpenAI team directly via Help Center: https://help.openai.com/

[vlkn]

Hi @Innovatix, thanks for your reply, but when i visit https://help.openai.com I only can chat with a bot or read documentation. How can I contact the OpenAI team directly?

[vb]

Another user, @polepole , posted a write-up how to contact support today.

Upgraded subscription payment

To Submit a request: 1 - Go to ChatGPT and log in with the account you want to request a refund for. 2- Go to Help Center and select the Chat widget icon. [polepole-1] 3- Click on Messages [polepole-2] 4- Click on Ask a question [polepole-3] and continue…

[vlkn]

Hi, I’m still talking to a bot:

How can I talk to someone directly?

[arata]

A tier upgrade doesn’t happen automatically after the passage of time.

It is recalculated upon further purchases of credits (which do not need to be large).

[webtailken]

THANK YOU!!!

(And can confirmed it worked. From Tier 1 to 3. =) )

[kinsplustechnology]

You need to pay $50…once the deduction is made, you will be upgraded automatically