While in platform.openai.com website: SETTINGS > ORGANIZATION > General > Verifications > Verify Organization > Verify your identity > Start ID Check - the following error is presented.
Error:
Session expired - Please restart this process or request a new link to
continue.
“Kent” from OpenAl “Support” says:
Hi there,
Thank you once again for contacting OpenAI Support.
We truly understand how draining it must be to keep encountering the “Session expired” message, even after trying multiple devices and browsers. You’ve clearly taken all the right steps from your end, and we want to acknowledge the time and effort you’ve put into resolving this. Please know this matter is being taken seriously.
That said, we want to let you know that expired verification sessions cannot currently be reactivated or extended. We understand this might not be the result you were aiming for.
You’re still welcome to continue exploring the OpenAI platform and the models currently accessible to you. However, models that require successful verification may remain unavailable until that process is completed.
Should verification options change or become available again, we’ll be sure to keep you and all users informed.
Best regards,
Kent
OpenAI Support
lol - okay buddy.
so it sounds like a bug with openai platform - is stopping me from using the api to models. So the tags are valid.
3 Likes
still having troubles - I’ll keep people updated on the situation.
1 Like
still having this issue today:
Support says:
Dear customer -
There is a known issue with the link for some customers, and our Engineering team is aware of it. It’s functioning correctly for some users but not others, which may be due to browser compatibility issues. While we’re currently unable to reproduce the problem on our end, we are working with some customers to understand the conditions when this fails. At this time, we don’t have an estimated timeline for a fix.
I completely understand your frustration. As someone who also works with code, you likely know that software bugs are an inevitable part of development and don’t indicate any intentional misinformation.
That said, circling back—unfortunately, we’re unable to verify all organizations at this time, and we apologize for the inconvenience. For personal projects, we recommend using the image generation feature available directly in ChatGPT.
Thank you for your understanding.
Best regards,
Layla
“Dear customer” - they literally don’t know who they’re speaking to 
they continued:
Thank you for reaching out.
We’re sorry to hear your verification attempt didn’t go through. Verifications can fail for a variety of reasons—such as a mismatch between your information and ID, unclear images, or use of unsupported documentation.
At this time, we aren’t able to offer retries for verification. If the process was not completed successfully, your organization may not be eligible for access to certain models that require verification.
That said, you can continue to use the OpenAI platform and your current model access. We’ll update users if retry options become available in the future.
Thank you.
more screenshots of error from another account:
Just an update: emailing support@openai.com has also been unsuccessful - will keep this thread updated on progress 
support@openai.com have ghosted me - not replying the emails. not ver nice.
chat support have not been able to fix the issue with openai persona integration either.
will keep you posted.
I’ve made a new ticket and now talking to an ai - which has been unsurprisingly unhelpful. maybe after a few more messages I’ll get a human…
Still having an issue with this - will keep you updated
still not fixed. thought I’d keep you posted.
still unresolved - I’ve been chatting emailing support and they’ve now asked for a video
anyways, sent them a video.
My guess would be that they’re just stalling.
