Problem of payment for upgrade

Hi OpenAI billing team,

In ChatGPT “Upgrade Plan” page, it shows AMEX is acceptable but actually it’s not.
I am NOT able to use my AMEX charge card to pay upgrade fee but OK with my Citi credit card.
After payment done, I check payment history. Three payment attempts failed.
Link in the invoice page doesn’t work.
Please help to confirm this matter.
Thanks.

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You could try to contact stripe since Open AI uses them as their payment processer.

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