My credit is full, so how would I go about paying? Last month I didnt even reach my usage limit, it just stopped me from using my API key by saying “insufficient quota”.
After logging into your platform.openai.com account, follow this link so we know you are looking in the right place: billing overview
You should see a credit balance for your account, the amount you are currently allowed to spend. The ability to top up your account there with more credit purchases.
If instead it simply says “cancel payment plan”, that’s a post-paid account.
You can review your hard limit, increasing it to the account maximum ($120/mo if you haven’t requested increases). Usage limits. This being the start of a new month, this is unlikely to be the problem now.
You can go to usage this month, and scroll back to the previous month to see how much usage their was needing to be billed. See the amount of any other credits or trials at the bottom. If it says something like $5.00/$5.00, that means it is used up.
If you are definitely in a prepay (“buy credits”) plan, there was a problem that affected some accounts and was only identified and fixed yesterday. It was where the payment went through, but there was a processing problem with applying the credit. You’d see the balance, but couldn’t use it, getting the “quota” error. You can send a message to help.openai.com assistant about the missing credit - and in the meantime can buy another $5 or more to get things going.
We have the same issue, but it’s October 18, so either the problem is still not fixed or it started up or something:
Is the problem still ongoing or is my problem unique to my account?
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Could it be that the rate limit was reached, but that chatgpt is responding with the wrong error messages? This is what’s most likely our issue.
You don’t have the same problem if you have a monthly billing account.
If you purchase prepaid credits, you need to check the balance on the main billing overview.
If you have just made a payment, there may be a delay in the payment actually being processed and the credit you see actually taking effect (a processing queue being OpenAI’s fix for hitting their own credit card processing rate limit)
It sounds like there is a bug then. We are nowhere near hitting our quota. It seems like when we hit our rate limit, we get a insufficient quota error. Where do I submit this bug?
You can submit API bugs here
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I have had the same issue this week and it is still not resolved. I purchased credits and my dashboard shows none of the credits have been used, but the response from the API request is the following:
{
“error”: {
“message”: “You exceeded your current quota, please check your plan and billing details.”,
“type”: “insufficient_quota”,
“param”: null,
“code”: “insufficient_quota”
}
}
I’m having the same exact same issue - got this message and prepaid $10, still telling me I’m over my quota.
I went in and changed my limits (setting the notification threshold and month budget to the $10) and now the system is working.
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I got same error. I added $20 to my account. But still got the error. So I created a new API KEY and started using it. That worked.
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Was having the same issue. I believe _j is correct when they said “If you have just made a payment, there may be a delay in the payment actually being processed and the credit you see actually taking effect (a processing queue being OpenAI’s fix for hitting their own credit card processing rate limit)”. It took about 15 minutes and then started working (with the same api key as before).
Yes, this worked for me as well! I’m not sure why it works, but it did!!! Thanks for sharing!
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I experienced the same problem, and this method solved it for me.
Thanks.
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I had the same issue and creating a new API key after adding $10 of credits fixed it.
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I got the same error today. I already added $5 into my account. But it’s not working. I also tested revoke the old key and generating the new one. It’s not working.
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@jieliau Same here! I’ve also raised the usage limit settings too and still got the error message. I don’t know if it’s caused by a delay or not like what @_j has said but it’s been about two hours. Should I wait a few days or something?
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Same here! Payed 10 dollars a while ago and still can’t use the API due to “insufficient_quota”
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I had the same issue. I’ve already added $5 into my account. But it’s not working.
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same for me, updated the billing info, added 10 dollars and now is working fine
2 Likes