Hello, I was working on a personal project yesterday, took a short break and when I came back I got logged out, when trying to log back in, I received this message. @OpenAI_Support@Foxalabs
I did not receive any emails about doing anything wrong, no warnings, not even an email that my account was banned.
After looking through the forum, it seems that there’s an issue with payments made through Google Play. I just renewed my Pro 5x subscription 2-3 days ago. But a few hours after the deactivation, I received an email that the subscription was cancelled.
I also already sent an appeal 12 hours ago but no answer yet, [C-9ezQNZeTkWJb]. And a support ticket with case number: 10572088
I really need to get my account back as soon as possible, i’m working on a project that has a deadline in 3 days.
One post that may point to a possible workaround is:
In that thread, the user indicated that deleting the app and reinstalling it from Google Play may have helped.
ChatGPT also suggest:
So, for users who purchased through Google Play, a few practical checks may be worth trying:
Confirm that ChatGPT was installed from the official Google Play listing.
Confirm that the user is signed in with the same ChatGPT account and login method used when the subscription was purchased.
Sign out and sign back in.
Update the app.
If needed, uninstall and reinstall the app from Google Play.
Check whether the subscription appears correctly in Google Play subscriptions.
If the issue persists, contact OpenAI Support and include the Google Play purchase details, while avoiding posting private payment information publicly.
Since I am not an OpenAI employee, there is nothing more I can do directly. However, I did pass this along to others who have indicated that OpenAI Support is handling the issue.
The only thing I can suggest is that, if OpenAI Support asks you to open a support ticket, it is probably worth doing so. That may give them a way to track the details of your specific case.
That said, I do not have access to OpenAI’s support systems or know how they are handling this internally, so I cannot say whether a ticket will help with this particular issue. From what I can tell, the reports seem to be tied specifically to subscriptions handled through Google Play, rather than to accounts in general.
There might be something going on deeper with all these ChatGPT insta-bans.
One scenario is a bunch of compromised account details are being used by a foreign adversary in a new campaign. An example: Connections made from a disallowed country could be autobanned under heightened US co-operation and scrutiny.
Or… OpenAI is conducting a new campaign of recognition and bans with high false positives. Then, OpenAI are continuing with a terrible and irresponsible policy and action of not just turning off AI use and destroying all the data, but disabling the account resource itself needed to obtain support.
I created an appeal, the AI support has been useless since it tells me to log in the account first, which is the main issue to begin with. I expected they would be handling this faster since a lot of people have been recently deactivated because of the Google Play payment issue
I’ll try to remember not to recommend that path to others running into this same problem, since being told to log in first is not helpful when logging in is the issue.
@OpenAI_Support I’ve noticed you’ve been looking over people who have the same issue as me, any way you can throw a look at my request as well? C-9ezQNZeTkWJb. Case number: 10572088
This is becoming really frustrating, losing access because of a system issue right before having to demo a project and not receiving any help from support after days of submitting an appeal. Why do we have to suffer because of a system glitch or a false-positive ban?
