Hey, so yesterday I was facing serval issues after upgrading to x20 pro plan (initially upgraded to x5, then x20)
In codex, every few hours, it would refuse to accept my prompts due to limits (even though 100% is available) Already tried signing out, back in, closing codex, restarting pc.
Had contact with customer support yesterday about the prompting issue, but now the whole plan disappeared and says that I’m on a free plan (not even 24 hours passed since I’ve upgraded to pro)
Have seen serval issues regarding this on this forum and reddit, hence why I wrote this hoping someone would assist me.
In that case, have you tried logging out and back in, updating Codex, clearing cache or checking whether the subscription appears correctly on your account settings page?
If the issue still appears to be that your account is showing the Free plan despite having paid for Pro x20, you may need to open a new support ticket specifically regarding the subscription status if you haven’t already.
yo I have exactly the same problem my x20 subscription was reset at night but I don’t know my case number how can I find it? The bot said it transferred my case somewhere
I wanted to share my analysis on why so many legit Pro users suddenly had their subscriptions cancelled, reverted to Free, or even worse—got their accounts banned today.
Looking at how the community is reacting and how mobile in-app purchases work, it is highly likely that OpenAI’s backend fell victim to a Token Replay Attack, and their emergency “fix” today completely backfired on legitimate users. Here is the technical logic behind what probably happened:
1. The Exploit: Google Play Purchase Token Replay
The recent “Google 0-dollar Pro” exploit going around likely involved bad actors intercepting or bruteforcing legitimate Google Play Purchase Tokens. Normally, when you subscribe, Google issues a token to OpenAI. OpenAI’s server checks with Google to see if it’s valid. However, OpenAI’s backend seemingly lacked a strict 1:1 exclusive mapping. Malicious users were able to copy one legitimate token and bind it to dozens of newly created accounts. Thus, multiple accounts were sharing the exact same paid subscription.
2. The Flawed Fix: Overwriting the Original Owners
Today, OpenAI deployed an emergency patch to fix this. But instead of preserving the oldest (and original) account tied to the token, their database query likely did the opposite. If their system updated the subscription status based on the LATEST entry or used a flawed UPSERT logic, the system mistakenly recognized the newest exploited accounts as the rightful owners, thereby stripping the subscription from the original, legitimate older accounts. This is why a massive wave of Pro users suddenly became Free users today.
3. The Ban Wave: Anti-Fraud Misclassification
For those who just subscribed recently, it got even worse. When OpenAI swept the database to clean up the shared tokens, the system likely flagged the sudden anomaly on these new tokens as “Chargeback / Refund Fraud.”
Because your legitimate subscriptions were brand new, OpenAI’s risk mitigation system played it “safe” by burning the entire tree—banning every account associated with that flagged token. As a result, legitimate paying customers who just signed up were misclassified as black-market abusers and banned.
Please forgive me for making a conjecture that might seem malicious—after all, this is the highest-paid group of employees on the planet.
I honestly don’t know what happened on your side. I’ve been paying for a Pro subscription every month, and I’m actually a big fan of OpenAI and ChatGPT.
However, today my personal Pro account and three Plus accounts used by our team were suspended at different times throughout the day. These are legitimate paid subscriptions that we purchased and paid for ourselves. To the best of our knowledge, we have not engaged in any activities that violate your policies or terms of service.
I would really like to understand why our accounts were suspended. Could you please provide us with a reason and review the situation?
As someone who genuinely supports your products, this has been very disappointing and upsetting. I have always been happy to pay for my Pro subscription every month, and my plan was to continue supporting OpenAI in the future. In fact, once my business grows and I have more resources, I intend to use the API as well.
That’s why this situation is especially discouraging. I sincerely hope your team can investigate this matter carefully, provide us with an explanation, and help resolve it appropriately.
Thank you for your time and assistance. I look forward to hearing from you soon.
Hi, I want to report that my Pro account was mistakenly suspended two days ago and it still hasn’t been resolved.
Some friends who had similar issues already received a one-month compensation, but my account is still not even unbanned. Could you please look into this and help either restore my account or issue a full refund? This has already affected my work.
My email is [EMAIL REDACTED].
I didn’t do anything wrong, and I still had two unused quota resets before the suspension.
