Please help — my long-time account was deactivated, I believe by mistake

ChatGPT Support
1

Hi @OpenAI_Support,

I’m hoping a human can look at my case. I’ve been a loyal user for about two years — Plus for a long time, Pro for several months, and I also use the API. ChatGPT is a huge part of my daily work, and this account holds years of important projects and history.

A couple of days before my account was deactivated, I suddenly started getting repeated “rate limit exceeded” errors, even when I was working alone. Then my account was deactivated for a Terms violation. I honestly never used ChatGPT for anything against your Usage Policies — all my work is legitimate.

I travel from time to time and I’ve used ChatGPT from different countries while traveling, which I understand is allowed. If something about my usage looked unusual, I promise it was innocent, ordinary personal use, and I’m happy to verify that I’m a genuine, long-term user.

My appeal was rejected with an automated “final decision” reply, without any real explanation. Please — could a person re-review my account? I really don’t want to lose two years of work.

User ID: user-Skc0SJBBTAGLv707pA9IBdmQ

2

Thanks for reaching out. Account restriction and deactivation appeals require account-specific information and cannot be reviewed safely on the public Community Forum.

Please use the appeal link in the account warning or deactivation email you received. If you cannot access that email, submit an appeal at https://openai.com/form/appeal/. If you did not receive an email and have lost access to your account, contact support@openai.com from the email address associated with your OpenAI account.

Please do not post account, identity, enforcement, payment, or other personal information here.

Avinash