False Positive Suspension – Appeal ID C-zEhuN4dPYY2R – Requesting Human Review @OpenAI_Support

ChatGPT Bugs
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1

Hello OpenAI Community and @OpenAI_Support,

I am writing to request a human review of my suspended account. All automated responses so far have failed to address my situation.

Appeal ID: C-zEhuN4dPYY2R
Account email: on file with OpenAI (available via Appeal ID above)
Country: Brazil
Subscription: Free

What happened

My account was suspended without prior warning. I believe this is a false positive triggered by the automated moderation system, based on the nature of my conversations: I regularly discuss geopolitics (conflicts, sanctions, supply chains, critical minerals) and martial arts — both as professional topics and personal interests. Neither involves any violation of OpenAI’s Terms of Service.

My use of ChatGPT has been strictly professional and personal: business planning, document drafting, project management, and research. I have never used the platform to plan, incite, or promote violence or any other prohibited activity.

What I have already done

I submitted a formal appeal via email, citing Brazil’s Lei Geral de Proteção de Dados (LGPD – Law No. 13.709/2018), Articles 18 and 19, formally requesting both a manual review of the suspension and an export of all my account data. The response I received was a fully automated reply with generic help links — none of which I can follow because I no longer have access to my account.

What I am requesting

  1. Escalation to a human reviewer for genuine manual review of the suspension
  2. A specific explanation of the alleged violation
  3. Server-side export of all my conversation data delivered to the account email on file with Open AI, as I cannot initiate it myself due to the suspension

I have seen recent reports on this forum of widespread false-positive suspensions affecting legitimate users. I believe my case is part of the same pattern.

@OpenAI_Support — could you please look into case C-zEhuN4dPYY2R?

Thank you.

2

Hey @andre, welcome to the forum!

I understand that's frustrating.

Account restriction and deactivation appeals require account-specific information, so they can't be reviewed safely on the public Community Forum.

Please use the appeal link in the account warning or deactivation email you received. If you can't access that email, you can submit an appeal at https://openai.com/form/appeal/. I understand you've already tried this, but at the moment that's the only available path.

If you didn't receive an email and have lost access to your account, please contact support@openai.com using the email address associated with your OpenAI account.

Also, please avoid posting account details, identity information, payment information, or other personal information on the forum.

Avinash