Request for Human Review - Appeal ID C-xSbQFH8BUIpM

ChatGPT Bugs
1

Hello OpenAI Community and @OpenAI_Support

I am writing to request a human review of my account, which was deactivated on July 17, 2026.

I have been a Plus subscriber for about 6 months and recently upgraded to the $200 Pro plan on July 12. At the time of deactivation, my weekly usage was under 20%.

Regarding potential triggers: The day before the ban, I encountered a capacity limit during peak hours while running 2-3 development tasks. Since a session goal was set, I manually clicked to continue the process once available. This was a standard manual resumption and did not violate any terms of service.

My initial appeal was upheld, but I strongly believe this is a false positive flagged by an automated system. This sudden deactivation has disrupted my development workflow.

Please have a human agent review my account logs. I am happy to provide any additional details or screenshots if needed.

Thank you.

2

Welcome to the forum!

Please review the forum guidelines, particularly the following:

We cannot support individual billing issues or enforcement actions or appeals involving an OpenAI product account, such as bans, deactivations, suspensions, or restrictions, on the public forum. These cases require personal, account-specific, or payment details that cannot be safely collected or reviewed here. For these issues, email support@openai.com.

3

Hey chenning_zhu, that's indeed frustrating.

Adding on to what EricGT added here. Only workaround ar this point is to use the appeal link in the account warning or deactivation email you received. If you cannot access that email, submit an appeal at https://openai.com/form/appeal/.

Avinash