Platform email confirmation not working

Same here, no access since 2 weeks.

Added credits and a credit card, boom, lost access via my AppleID.
Support did not reply since then.

This must be fixed immediately … :crying_cat_face:

Being forwarded to https://platform.openai.com/onboarding?next=%2Fdocs%2Foverview and asked to verify via my iCloud address.

3 Likes

I am also having this issue using Sign-in with Apple

3 Likes

I second this. OpenAI support has not been helpful at all.

3 Likes

Same issue here with Apple sign-on, unfortunately.

2 Likes

Here’s to hoping that this gets more visibility, the support bot isn’t able to help on this.

Any hints on why this is happening? is there a filter on their servers that preventing it to send email to us if the registered email is contains symbols on the email or on certain domain?

2 Likes

Unfortunately dispite the many attempts of contacting support there has been no help so far.

I recreated everything with a gmail account and so far there has been no asks of confirmation of my email on that side which leads me to believe with all the information above and experience that it is:

  1. A problem with the implementation on the frontend of SSO specificly of Apple on the platform.openai.com website. Or handling the response from iCloud correctly. Since it works with Google and Microsoft SSO, and other webpages have no problem with iCloud SSO.
  2. A problem on the backend with confirming the first email-confirmation or signup so it redirects to onboarding when it shouldn’t and therefor doesn’t send

Very unlikely / ruled out:
3. Filter on iCloud side of the automatic signup generation, but all setable filters have been thourougly checked by all of the above. Other applications work perfectly with icloud signup. All other emails of OpenAI DO arrive in good condition to iCloud. So this scenary is becoming less and less likely which leaves the first two.

It is unfortunate there is no way to get better support for this since the users with the same problem seems to be growing every day. If there is anyone who has direct emails or phonenumbers to OpenAI to see if the problem can be escalated that would be helpful?

Or anyone from OpenAI willing to respond that they have noticed this problem and are on it?

Thanks in advance!

4 Likes

Surprisingly the login via AppleID works for ChatGPT…
This seems to be a problem specific to the API login.

I also tried Google and Microsoft, also works just fine.

4 Likes

Exactly, this is why I don’t suspect it is a problem with Apple/iCloud since the rest works but is on the implementation side of OpenAI. The standard response of OpenAI is to check iCloud settings and contact iCloud, which is not the solution here.

3 Likes

There seems to be some hope: From OpenAI I just received a response that they are taking this to the technical team to check if it something related to SSO, so hopefully they will find something to solve this.

8 Likes

Great!

Please, keep us updated!

3 Likes

Thanks for flagging this, looking into this one!

13 Likes

I was just able to log in!

3 Likes

I am still not able to log in. The email is being sent to the apple private relay thing, but I am not seeing it on my gmail inbox. :frowning:

4 Likes

I have the same issue happening for me

3 Likes

Same issue. Users also reporting this issue on Apple Support Forums. This is an issue on OpenAI’s side, able to receive other emails through Private Relay just fine. I am unable to use my balance on my API account since I can’t login to my account…

2 Likes

I am still stuck at “Enter the verification code we just sent to”, but there is no email received on our end still.

Would be helpful if we can reach out to someone who can verify that the email was sent or somehow blocked on openai end.

2 Likes

Same here. Also still stick at“Enter the verification code we just sent to”.

3 Likes

Tossing my situation in the ring, I’m also still unable to receive the verification email using Apple SSO. Not using private relay, but iCloud hosted with custom domain.

4 Likes

+1 Exact the same issue with Apple private relay email

3 Likes

+1. I’m just glad to know it’s not just me. I’m trying to use the Playground but locked out when trying to use AppleID to log in. No verification email delivered.

2 Likes