Hi everyone,
I’ve been trying to complete the organization verification process (required for access to protected models), but I’m completely blocked due to a technical failure in the Persona face verification step.
Every time I attempt verification, I get this error:
“Couldn’t access camera – We encountered a hardware issue. Please refresh to try again.”
Here’s what I’ve tried (multiple times):
- Tested on two modern Android devices (Samsung Galaxy Z Fold 5 and Galaxy S23)
- Browsers: Chrome, Firefox, Samsung Internet
- Cleared cache/cookies, tried incognito mode
- Verified all camera permissions at the system and browser levels
- Disabled all extensions
- Tested both Wi-Fi and mobile data
- Restarted devices
The camera works perfectly in all other apps and browser-based video services. It’s clearly not a permissions issue-it’s a compatibility or platform-specific issue with Persona’s camera access.
Persona support responded:
They confirmed that there’s nothing more they can do and directed me to contact OpenAI directly.
OpenAI support so far:
Unfortunately, OpenAI support is just repeating basic troubleshooting steps and refusing to escalate the issue. I’ve asked for:
- A restart of the verification process
- Manual ID/selfie upload as an alternative
- Temporary developer access until this is resolved
…but I’m repeatedly being told that “no alternative methods are available” and that they can’t escalate it further.
