Payment successful but account not upgraded to OpenAI ChatGPT Plus user

ChatGPT
42

Same here. Come on guys! It should be a simple job to do. Please fix it!

43

Dear OpenAI Team,

As much as I find this frustrating, I canā€™t help but find the situation a bit comical. I mean, itā€™s not every day that you pay for a service and end up receiving the free version anyway.

I kindly request that this issue be resolved as soon as possible. I understand that technical issues can arise, and I trust that the OpenAI team will do everything in their power to rectify this situation.

Thank you for your attention, and I look forward to hearing from you soon.

Best regards

44

Same issue ā€” expired subscription, added new payment method, got charged, paid invoice shows in my account, canā€™t access Plus account and indicates I should upgrade to Plus. Have reported this thru multiple channels and no response from OpenAI.

45

Exact same issue. Iā€™ve tried online support, Discord, and support@ email. No response or even acknowledgement this is a problem.

46

I also spent $40 thinking it was a bug on my end :frowning:

47

Just putting it here I got double-charged and there is no reply from OpenAI on this issue.

48

"I paid twice, assuming it was a mistake, but I was charged both times, amounting to a total of $40. However, I never received an upgrade as promised. I attempted to contact the company via email, but was told to contact via messanger which I attempted 3 days in a row and no replyā€¦Helpppppp

49

Got doubled charged too and no reverting on the mails from their support team.

50

I have the exact same issue. I paid a couple of days ago and as of now, I still donā€™t have access.

51

It has been 4 days and I have heard no reply or solution yet. Bumping this so that the devs or support could see this.

52

me too. same problem. Paid, not yet upgraded.

53

Same here too! Iā€™ve sent an email to the support address today. I followed up again, hoping they will respond. I also sent an email to Link (Stripe) who handle the payment gateway and see what they say. Hoping to update you all here once I have the update.

1 Like
54

Me tooā€¦ Iā€™m glad Iā€™m not the only one who have this problem I hope it will be fixed soon enough

1 Like
55

Another alternative is to charge them a response through Discord. OpenAI
#respecttheuserOpenAI

56

Iā€™m having the same issue for 5 days now. My subscription expired on 23th and I never noticed. To this day iā€™m still on the free plan.

57

Is there a way to contact them? I tried to do so but it seems like their customer service is non-existant.

1 Like
58

Mine was resolved in less than 24 hours. The method I tried to contact OpenAI:

  1. Go to https://platform.openai.com/
  2. Click ā€œChat with usā€ at the bottom of the page
  3. Follow the prompts to describe your issue
  4. Be clear and concise in your description, providing as much information as possible

Best of luck!

3 Likes
59

Hey folks, we are aware of an ongoing issue effecting some users, please see the support article our team just posted: Why is my Plus subscription not appearing? | OpenAI Help Center

I am going to close this thread for now, the right course of action for you if this has impacted your account is to get in touch with our support team via the link above. Sorry for the delay on this. We will get you access to your subscription! Thank you for being patient :heart:

3 Likes