API Upgrade from Free tier to tier 1 not working

API Bugs
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1

Hi there!

Around a week ago, my accounts credit hit 0 USD, so I added additional 10 USD. Because my account has still shown that I’m on free tier, I added some 16 USD in addition, but the status didn’t change. My last payment was around 5 days ago I think and no update so far. I’ve also spent 5-6 USD by desperately trying to make use of the API with my application, without success - I just got 429 errors. While checking the headers of the responses the limits in tokens and requests was identical with those of free tier… I need the API for a presentation of my work tomorrow and so far the customers support didn’t help me when using the chat function.

Could you please upgrade my account?

Kind regards

2

I have the same issue, did your account updated?

3

Same here… I am getting 429 Too Many Requests while I did not make any successful call.

On postman, this is what I am getting when I make a call:

{
“error”: {
“message”: “You exceeded your current quota, please check your plan and billing details. For more information on this error, read the docs: https://platform.openai.com/docs/guides/error-codes/api-errors.”,
“type”: “insufficient_quota”,
“param”: null,
“code”: “insufficient_quota”
}
}

4

Hi there, my account got updated manually in the past hours by support. They told me they are receiving a lot of requests regarding these issue, so I’d give it some time.

1 Like
5

Hi where you contacted and when you got reply back, how long it took to resolve this issue

6

In total about a week. And I think around 2 days after I reached out the second time.

7

Hey folks! Gokul here from OpenAI.

Thanks for flagging this. This is a bug, we’ve identified the root cause, and it should be fixed soon. If you’re still experiencing the issue after the end of the week, feel free to DM me!

3 Likes
8

Hello sir. I’ve also paid $6 for the credit and still in free tier. Can you upgrade my account please? I’m going to use it for our platform, thanks

10

Same for me, have $50 in my account for days now and I can´t use them, still wobbling along in the so called free Tier. Please fix this!

11

Hi there,

Some of my clients are experiencing the same issue. After making payments of $10 to $20, their accounts remain on the Free plan and don’t upgrade to Tier 1, even though the payment is successfully processed. This is causing a lot of frustration since they expected the upgrade to happen immediately after payment.

Is there any additional procedure we need to follow to ensure the payment is correctly recognized? Or is there any advice I can give my clients to resolve this issue?

Thank you in advance for your help!

12

OpenAI has confirmed that they identified the bug, rolled out a fix, and are working through the backlog of affected accounts.

Please take a look at the following topic and report back if the issue persists:

I will close this topic and ask you to continue the conversation there if needed.