I got charged twice and still do not have access to the premium features even though I have been paying for the service for 2 months already.
I have the same issue. Hope theyāll address this issue sooner.
Same. Very strange that this kind of practice is possible in 2023. Especially considering Microsoft has their name associated with it now.
Bad look.
I am having the exact same problem. Hi from Norway
same here, payment is green but no Plus membership, tried contacting support and discord but no one has responded
Still no solution to this? Iām in the same situation, and it appears like there is no support.
I have the same problem, and there is no answer when I send a message from help.openai.com .
Iām frustrated because I donāt know how to request this to solve this problem.
Iām in the same boat. Paid two times, have two active subscriptions, and am not able to use it. I am able to log in though but donāt have GPT4 access. I wrote about at least a refund and still have nothing back. I guess this signals how new the company is to offer a paid service. I would not be too surprised if there is no one to actually answer support queries for Plus plans as their 9 to 5.
Same issue for me as well. I paid a few days ago, but Iām still being prompted to upgrade. I have noticed though, that I seem to have access during peak times, and I havenāt once received a message telling me to wait. So I wonder if we still have priority access, itās just that weāre unable to select the specific version of chatGPT we want to run.
me too. missed payment then made another payment to catch up 2 days later. successful but not upgraded,
Same problem, can they really charge me multiple times in less than 10 minutes period ?
Same issue here. I canāt even create a new account and subscribe, because it wonāt accept my phone number twice. CAN SOMEONE PLEASE FIX THIS?!?!?!?!?
same issue ,When can this fault be resolved?
Same Here. Paid two times. I have two active subscriptions (with two different credit cards), and I am not able to use it. I am able to log in though but donāt have GPT4 access, and the option āUpgrade to PLUSā.
What can we do?
Well I think they are having total disrespect for their customers. I recommend sending the forum link and reporting the situation to important blogs to publicize that OpenAI is taking money without providing service, having no customer support channel. Iāve sent several emails a few days ago and still nothing.
@logankilpatrick
Same issue for me. Paid, took the money, still donāt have access to chatgpt 4
Same here, I paid twice, but still canāt access it, unfortunately.
Same problem - I was charged twice and account was not upgraded. Please advise on how to fix.
The same issue just recently. I hope they can fix it sooner
The same goes for me here. The worst part is that, without GPT-4, everything that i was running with its help is getting jeopardized by GPT-3.5 (looks like the 3 version is dumb and has no memory)