Payment successful but account not upgraded to OpenAI ChatGPT Plus user

I got charged twice and still do not have access to the premium features even though I have been paying for the service for 2 months already.

3 Likes

I have the same issue. Hope they’ll address this issue sooner. :disappointed_relieved:

2 Likes

Same. Very strange that this kind of practice is possible in 2023. Especially considering Microsoft has their name associated with it now.

Bad look.

2 Likes

I am having the exact same problem. Hi from Norway

same here, payment is green but no Plus membership, tried contacting support and discord but no one has responded

1 Like

Still no solution to this? I’m in the same situation, and it appears like there is no support.

1 Like

I have the same problem, and there is no answer when I send a message from help.openai.com .
I’m frustrated because I don’t know how to request this to solve this problem.

1 Like

I’m in the same boat. Paid two times, have two active subscriptions, and am not able to use it. I am able to log in though but don’t have GPT4 access. I wrote about at least a refund and still have nothing back. I guess this signals how new the company is to offer a paid service. I would not be too surprised if there is no one to actually answer support queries for Plus plans as their 9 to 5.

1 Like

Same issue for me as well. I paid a few days ago, but I’m still being prompted to upgrade. I have noticed though, that I seem to have access during peak times, and I haven’t once received a message telling me to wait. So I wonder if we still have priority access, it’s just that we’re unable to select the specific version of chatGPT we want to run.

1 Like

me too. missed payment then made another payment to catch up 2 days later. successful but not upgraded,

1 Like

Same problem, can they really charge me multiple times in less than 10 minutes period :expressionless: ?

1 Like

Same issue here. I can’t even create a new account and subscribe, because it won’t accept my phone number twice. CAN SOMEONE PLEASE FIX THIS?!?!?!?!?

1 Like

same issue ,When can this fault be resolved?

Same Here. Paid two times. I have two active subscriptions (with two different credit cards), and I am not able to use it. I am able to log in though but don’t have GPT4 access, and the option “Upgrade to PLUS”.

What can we do?

1 Like

Well I think they are having total disrespect for their customers. I recommend sending the forum link and reporting the situation to important blogs to publicize that OpenAI is taking money without providing service, having no customer support channel. I’ve sent several emails a few days ago and still nothing.
@logankilpatrick

1 Like

Same issue for me. Paid, took the money, still don’t have access to chatgpt 4

1 Like

Same here, I paid twice, but still can’t access it, unfortunately.

Same problem - I was charged twice and account was not upgraded. Please advise on how to fix.

The same issue just recently. I hope they can fix it sooner

The same goes for me here. The worst part is that, without GPT-4, everything that i was running with its help is getting jeopardized by GPT-3.5 (looks like the 3 version is dumb and has no memory)