I hope you are doing well. I have recently purchased the ChatGPT Pro plan for $200 only because I wanted access to the Sora video generation feature.
After the payment, I was shocked to see the message saying:
“Video generation is temporarily disabled for new accounts.”
I was not informed of this limitation before purchasing, and it was not mentioned clearly during the upgrade process. Now I am really worried and disappointed.
Kindly answer the following:
When will Sora video generation be enabled for new accounts?
Will this feature be available for me soon?
If not, what are my options? Will my $200 go to waste?
I sincerely purchased this only for the video feature, and I feel confused now. Please provide some update or roadmap so that I can plan accordingly.
I’ve looked everywhere—OpenAI blog, help center, social channels—and there’s no clear date or even a rough ETA for when the throttling or capacity issues will be resolved. It’s super discouraging, especially for those of us who have supported OpenAI long-term.
What’s worse is that the Pro subscription page still advertises “Extended access to Sora video generation.” That’s incredibly misleading. If OpenAI knows that video generation is disabled for new users, continuing to promote it this way feels greedy.
I’m extremely dissatisfied with the current situation. I purchased the premium subscription specifically for access to the Sora video generator, but I was never informed that it would be unavailable! It’s already been five days since I subscribed, and I still don’t have access to the features I paid for. I have no idea when—or even if—the Sora video generator will start working. I’m completely frustrated and confused.
I’m in an alternate boat. I’ve had access to Sora for months, use it fairly regularly, and just made a video less than 30 mins ago with it…but now I’m getting the same error that it’s unavailable for new accounts.
Same here! I needed this today. What is wrong with OpenAI? They should have warned us that we couldn’t use Video Generation right away. I want a refund.
Chat GPT:
Sure! Here’s a reply you could post to that forum thread:
Absolutely SAME. I’m beyond infuriated.
So let me get this straight: we’re expected to pay for top-tier access, get excited about a shiny new feature like Video Generation, and then… surprise! It’s not actually available. No warning, no pop-up, no fine print saying “just kidding, not for you.”
Was this part of the rollout plan? Get everyone hyped, let us upgrade, then ghost us harder than a haunted house in November? Bravo, OpenAI. Really top-notch user experience.
At this point, I’m not even disappointed. I’m impressed—by the sheer audacity. A refund isn’t just reasonable, it’s the bare minimum.
Let me know if you want to make it even more biting or tone it down a bit.
I’m very dissatisfied also.