Concern Regarding Access to Sora Video Generation After Upgrading to ChatGPT Pro
Dear OpenAI Team and Community,
I hope this message finds you well.
I recently subscribed, primarily because I was interested in accessing the Sora video generation feature. However, after completing the payment, I was surprised and disappointed to see a message stating:
Video generation is temporarily disabled for new accounts.
This limitation was not mentioned during the upgrade process or clearly communicated beforehand. Had I known this in advance, I would have reconsidered my decision or at least waited until the feature became available.
I would greatly appreciate it if you could provide clarity on the following:
When will Sora video generation be enabled for new accounts?
Will I be granted access to this feature soon?
If not, what are my options moving forward? Is there a way to request a refund or pause my subscription until the feature is available?
I genuinely upgraded solely for the video generation capability, and Iām feeling quite unsure and frustrated about the situation. Any updates, timelines, or guidance you can provide would be very helpful so I can make informed decisions.
Thank you for your time and support.
Warm regards,
Ashley