OpenAI support no response 3 weeks after june false ban wave

ChatGPT Support
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1

I was falsely banned and the ban-email provided no reason for why I was banned.

The support was transferred to a “specialist team” and there has been 0 communication since then. I received no reply to my emails no reason for why i was banned yet i am still banned. I am not even able to download my data.

I have 0 clue why i was banned as i did not violate any terms of service. Any one else having the same issue?

2

Hi Zeppeli,

That can definitely be frustrating.

Could you share your support case number?

Avinash

3

Hello, I also have the same issue Pro x5 Account Randomly Deleted/Deactivated - #10 by SkinnyBiggie and I haven’t received any news or help so far. I also sent an email to support with extra information, Case Number: 10572088, appeal: [C-9ezQNZeTkWJb]

4

My case number: 09779603

I have seen multiple others post about the same thing. https://status.openai.com/incidents/ejj40mae shows it as resolved but it is not resolved

5

Any update on my case? Still no response anywhere.

6

I don’t want to have to keep creating new topics about this @OpenAI_Support please let me know of any updates, i still have not received any response in almost a month since it was escalated to a “Specialized Team” and I haven’t gotten any updates here.

Is anyone still looking at my case or what is happening?

7

I am on the same boat as you, once you submitted an appeal all you can do it wait. This created some issues:

  • Lack of clarity - No one will tell you what you did, because they do not want to disclose the detection algorithm.
  • Lack of follow up - once the appeal is sent, you cannot follow up with more information
  • Lack of access - normal support have no access to the account when your account is “banned” or “deactivated”.
  • Lack of refund - assuming you want out because of the unpleasant experiences, they won’t give refunds when account is “banned” or “deactivated”. I will cancel any automatic payment so they cannot bill you during the wait.

I believe OAI’s internal security messed up some time ago and auto banned a lot of accounts, since appeals must be done by human and I think they have a very small team of people actually does the work as AI likely did most of the heavy lifting.

8

same here, no info, just banned thanks open ai, love the support

9

Just updating: More than one month has passed. 0 replies on my case, no updates since it was escalated to a “specialized team”.

10

@OpenAI_Support Are you able to help us in escalating our appeal? Or should I say are you guys even bothered to reply? I have submitted another ticket to get a refund, other than someone from support parroting what I asked for, it went silent for days. I understand there are lots of banning going on and you are overwhelmed, but it is not fair for paying users who are wrongfully banned to wait more than a month for an answer.

Thanks.

11

i dont’ think there is any real specialized team that will get back to you. they just will keep you banned without reason

12
13

Hey team, I understand the frustration here

Account restriction and deactivation appeals require account-specific information and cannot be reviewed safely on the public Community Forum.

Please use the appeal link in the account warning or deactivation email you received. If you cannot access that email, submit an appeal at https://openai.com/form/appeal/. If you did not receive an email and have lost access to your account, contact support@openai.com from the email address associated with your OpenAI account.

Please do not post account, identity, enforcement, payment, or other personal information here.

Avinash