Oops! You do not have an account because it has been deleted or deactivated. If you believe this was an error

I have been using ChatGPT Team for many months. I have used my account yesterday without any problems.

Today, I tried to login and I couldn’t the below message showed up:

‘’ Oops! You do not have an account because it has been deleted or deactivated. If you believe this was an error, please contact us through our help center at help.openai’’

I did send an email to support and I received this:

‘’ Hi there,

Sorry for the trouble! If you previously [deleted your account, we unfortunately don’t support creating a new account under the same email, or reactivating the old account since deletion is permanent.

However, you can still sign up for a new account by using a different email address. If you don’t have an alternative email address, try using what’s known as an email subaddress: instead of jane@example.com , try jane+alt@example.com. Emails to this address should still go to the same inbox (everything after the + is typically ignored by your email provider), but we’ll treat this email as a new account.

Please keep in mind that we require a phone number to verify new accounts, and previously deleted accounts still count toward our [three accounts per number limit. If this is at most your third account, you should be able to use the same phone number as before without any issue. (If you previously ran into issues doing so, please try again, as we recently made improvements to the phone verification flow to help with this.)

If you didn’t previously delete your account and are having issues logging in, we’d love to help figure out what’s going on and get you back in. It would help if you can respond with a detailed description of what you’re seeing—a screenshot or exact error message is especially helpful.

OpenAI Team’’

After answering that I did not delete my account it is now 4 hours without any reply. As I am using this thing for work, I decided to open another account and pay for plus (initially Team).

My questions to you @OpenAI:

  1. How in hell can you block or delete users accounts without any warnings or any communication at all?
  2. Are you aware that when your client use your solutions for work, they have critical personal information and pieces of work in their workspace, and that they do have deadlines (not like your support obviously…).

Might be a good idea to at least have a solution so that people can access THEIR data and work, especially if you have to do this without any warnings!

  1. If you can’t then at least have some live chat support for B2B clients, our clients can’t afford to wait on your support for days…

Honestly outrageous, no communication, no email, no warnings, and no way to access OUR work… We are paying, we are clients, we are not guinea pigs… I really hope to get some news from your team…

I actually had the exact same problem to me also on July 4th. I messaged chat at help.openai.com but I have yet to get a response. This is going on 9 days now. I am/was a plus member as well.

Did you ever get a response?