OpenAI - Access Terminated

Today I was informed that the account was stopped from accessing, I think it is a mistake, please help me restore the account as soon as possible, thank you

We have determined that you are using OpenAI services in ways that violate our policies.
Due to this breach we are halting access to our products immediately for the account associated with the email ***. Common reasons for breach include violations of our usage policies or accessing our services from an unsupported location. You may also wish to review our Terms of Use.
If you believe this is in error and would like to appeal, please contact us through our help center. We will review your appeal and will contact you if we reinstate your access.
The OpenAI team”


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Hi @muzhi,
Did you end up resolving this issue? This happened to me yesterday as well and i’ve been given no reason on which policy i have violated :slight_smile:
This is so unfair… I really don’t know what I have done wrong. I am not an expert developer in this, and as a matter of fact, till date I have not used APIs at all because there was an Outage on Wednesday, and suddenly without doing anything my access was terminated. I hope this is a mistake.


I had the same problem today but don’t know the reason. Have you solved your problem yet?

My mobile was with my friend for a few days and today i recieved it back just to know that my Openai acount have been halted. What should i do in that case

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Hi @muzhi @vinny4 - were any of you able to resolve the issue? I had the same problem and till date my 3 Accounts have been terminated.

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The good ol’: I abused the heck out of it, they found out and now I have no account :stuck_out_tongue:

Hope you can fix it tho!

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This just happened to me too a few minutes ago - terminated - so strange & shocking - I keep reading the policies to try and understand what on earth I did wrong - I don’t think I did anything wrong - this must be an error - I’ve emailed support but by the looks of previous comments, no responses are provided. How can OpenAI not provide any clarity!!?

Your access was terminated due to violation of our policies, please check your email for more information. If you believe this is in error and would like to appeal, please contact us through our help center at

I have been trying to contact support for the last 3 weeks to understand why we broke the policies. They never sent me an email and no one has responded to my requests. OpenAI has the worst support of any company I know, they have billions in funding but they cannot take care of their customers.