Today I was informed that the account was stopped from accessing, I think it is a mistake, please help me restore the account as soon as possible, thank you
We have determined that you are using OpenAI services in ways that violate our policies.
Due to this breach we are halting access to our products immediately for the account associated with the email ***. Common reasons for breach include violations of our usage policies or accessing our services from an unsupported location. You may also wish to review our Terms of Use.
If you believe this is in error and would like to appeal, please contact us through our help center. We will review your appeal and will contact you if we reinstate your access.
Best,
The OpenAI team”
The developer forum is not the correct place for ChatGPT support. Please use the support bot in the bottom right hand corner of help.openai.com website.
Hi @muzhi,
Did you end up resolving this issue? This happened to me yesterday as well and i’ve been given no reason on which policy i have violated
This is so unfair… I really don’t know what I have done wrong. I am not an expert developer in this, and as a matter of fact, till date I have not used APIs at all because there was an Outage on Wednesday, and suddenly without doing anything my access was terminated. I hope this is a mistake.
My mobile was with my friend for a few days and today i recieved it back just to know that my Openai acount have been halted. What should i do in that case
This just happened to me too a few minutes ago - terminated - so strange & shocking - I keep reading the policies to try and understand what on earth I did wrong - I don’t think I did anything wrong - this must be an error - I’ve emailed support but by the looks of previous comments, no responses are provided. How can OpenAI not provide any clarity!!?
Your access was terminated due to violation of our policies, please check your email for more information. If you believe this is in error and would like to appeal, please contact us through our help center at help.openai.com.
I have been trying to contact support for the last 3 weeks to understand why we broke the policies. They never sent me an email and no one has responded to my requests. OpenAI has the worst support of any company I know, they have billions in funding but they cannot take care of their customers.
I just had my access terminate. Why? I have no idea. The emails refers to " * Exploitation, harm, or sexualization of children" however, there has never been anything like that in our account. We have a lot of files (chats) for clients. How can I get this reviewed and my account turned back on?
