Ok this will be boring support is pathetic

ChatGPT Support
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1

After 4 attempts to contact support I lost it. so here I am…Support can’t even handle something as simple as disconnecting a workspace from a business account, and even after three follow-ups, they didn’t even bother to reply—they didn’t respond at all—so I can’t access my account now that my business plan has expired.do you think u would understand such simple request?

my account is stuck on a deactivated workspace, and I want to use the free version of ChatGPT under the same email. Can you remove the workspace association?

It is not Rocket science right?

Anyone here who can deliver this to great support guys?

6

guys there is a post that all cases have been worked on and resolved but thats not the case with my case…. can mr Prashant Pardesi address my issue as well?thank you!! its about my workspace deactivated which i am perfectly fine with however i cant use my private space now since suppport is not able to do simple basic action and its disconnect my deactivated workspace from my account!! 6 emails and nothing… can someone step it and provide this simple solution?? THANKS!!!

7

Hi there, sorry about this. I just reached out to you in your existing support case! I'll continue helping there to avoid sharing any org-ids or otherwise in the forums.

8

Hi Team, this has been solved but now I face the same issue my space is inactivated again and I can’t access my chats anymore. I have only codex access now.I dont get this. can this be reversed again?

9

Ack, sorry you're running into this again. Do you have an existing support case? If so, can you share the case number here so I can reply there? If not, can you create one by emailing support@openai.com? Thank you!

10

Yes sure, here it is Case Number: 07067025

11

Ah, looks like that was closed since the last time we spoke and we can't reply to closed cases. If you can start a new case with support@openai.com and share the case number here, I'll follow up with you there!

12

Thank you, but I think there may be a misunderstanding.I provided the previous case number because the current issue appears to be directly related to the account and workspace changes that were made during that case.I understand that the old case is closed. However, before I open yet another support request, I would appreciate it if someone could review the account history associated with that case and explain what changed between then and now.Two months ago, changes were made to restore access to my chats and account. Since then, everything worked normally until I suddenly lost ChatGPT access and was informed that I now have a Codex-only license.I did not request any seat change, workspace change, or license change. Therefore, I am trying to determine whether the current issue is related to the modifications made during the previous account recovery process.Could you please confirm whether my current workspace configuration, seat type, or account status differs from the configuration that existed immediately after the previous case was resolved?I am looking for a specific explanation of what changed, rather than general troubleshooting guidance.Thank you.

13

Ok so I have written to support@openai.com still nobody contacted me and no solution is provided. What I need to do to have this resolved? Cheers.

14

Thank you for creating that new thread! What's the case number associated with it? If you never received one, the subject of the email you sent might be enough for me to track it down.

15

Hello,

The previous case ID is: Case Number: 07067025 and 09895075 and it is already closed.

The current issue is a continuation of the same problem:

  • I lost ChatGPT access and was moved to a Codex-only license in my workspace without any changes on my side.

The reason I am referencing the old case is because the account changes that led to this issue were made during that support interaction.

Could you please either:

  1. Re-open the previous case Case Number: 07067025 and 09895075, or

  2. Link this new thread to the previous case history internally

so the investigation can continue with full context?

Thank you.

16

Guys I dont want to be mean but so far 4 days and my issue is still not resolved!