Active subscription locked behind a deactivated workspace

ChatGPT Support
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1

:waving_hand: Day-one subscriber. Waitlist era.

:bullseye: This isn’t client-side. This is on your servers, OpenAI.

After few days :
:locked: Account locked.
:collision: Error: Current account is undefined in DeactivatedWorkspaceModal
:cyclone: Reactivation? Blank page. Infinite loop.

The reality:

  • Can’t access personal or team workspace

  • UI crashes on DeactivatedWorkspaceModal

  • All /backend-api/ calls return 402 — while subscription is active

  • Can’t leave the deactivated workspace to return to my personal plan

  • I don’t want the workspace back. Just detach my account so I can use what I pay for.

Fix it. Escalate it. Stop the silence.

2

I have same issue, business account, case # 07063870 , stuck on account deactivated.

4

Hello Victoria,
It did not work, I tried logging in again, multiple methods, I am still being redirected to an absolutely blank page. Here is the console log from the web browser:

5

Will continue working with you in your support case 07063870! Want to make sure we keep any account-specific details safe.

6

Same issue here. Support case: 10365787

7

We can see that our team is working with you in the shared case ids, closing this thread to avoid duplication. Thanks for flagging in community!