My ChatGPT Plus is not working: can't recognize PDFs or images

Tweet to @openai and use their Android app version for now.

Hi

Here is the link

support@openai.com

Cheers

Mark

Mark Taylor

0413003547

mtaylor@reofix.com.au

3 Likes

I have tried the steps they provided today. Still DID NOT work.
I am a Plus member and tried to switch to GPT-4 (as mentioned above). The icon is in grey now.

1 Like

same issue
not solved till now

tried multiple accounts of my friends, some work some don’t

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How? i am in the same situation…

Its been two days i am unable to upload any pdf file in the chat gpt plus. while people without plus subscription can easily do so. what is benefit of having plus subscription?

2 Likes

I have a solution, you need to download the chatgpt app on your phone, then upload the pdf or image to your phone, then log in to your account on your PC, search for the chat and continue.

I hope OpenAI fix it soon

You know that sounds so frustrating?

Is there no developer here? Can’t he see. Its already Over 1 week.

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There is a solution to this, make your own gpt or use existing gpt like code copilot, code, python etc. Problems is with chatgpt 4o window. Other gpts are working fine and capable of reading files.

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Same problem,
it works in my free account normally
but in my plus account it doesn’t work

1 Like

same
fail to read in plus account
but success in free account

I am having the same issue. Why are they not fixing this??

easy bro, happened to me almost 2 weeks,

i cant angry, sad, cry anymore
OpenAI Team is not giving any respond and fix to this.

Me too. I can’t upload/attachments. That feature and functionality does not work. I can see the paperclip icon but cannot attach files. Need to be able to do that. Please help.

when can they fix this bug?

PS:
OpenAI Status
they say they soleved.

4o still seems very broken when trying to deal with excel files. It uploads the file, displays the data in a table on screen and then tells me it failed to upload the file and read the data…

I’ve has this problem for months and still even experience it today. It’s a nightmare.

I am having the same issue.