My ChatGPT Plus is not working: can't recognize PDFs or images

ChatGPT Bugs
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21

same issue for my Plus account,really bothers me,desperate for a solution.

22

plsss fix this we cant work on our files now pls i fix it

23

same here cant read the pdf, image or other documents

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24

Same problem here. It’s been like this for almost a week.

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25

Same here, can’t read any docs, pdfs or images

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26

I have the same issue as well for some reason it doesn’t want to read pdfs and now it cant access the internet and cant create images all of a sudden.

27

HI
I have been in contact with Support regarding the problems that we are having, I think if everybody that is having the same problem contacted Support they might start to believe that there is a issue with ChatGTP

cheers,
Mark

28

I have the same issues for some days using chrome. FOR ME IT WORKS IN FIREXOX!

29

I try on firefox, but the same happen

30

Hi

I tried firefox, edge and chrome, will not work on those platforms, I have emailed their support and reported the issues, maybe if enough people email them they might address the issue. Good luck

Cheers
Mark

31

I tried firefox and edge, did not work

32

Same here, can’t read any docs, pdfs or images.

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33

Hi
I emailed support the other day, to report the issues, when I logged on today, all the features are working again, maybe email them and see what happens

Cheers
Mark

34

still not working nowwwww

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35

same here :pensive: its been couple days now

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36

I have also experienced this for a long time and have been in contact with OpenAI’s support department. At first, I thought it was a bug, but from the official response, I have a very bad feeling that this is not a bug, but a limitation, and I hope this feeling is wrong. I have been supporting Plus membership for a long time and hope to resume using it as soon as possible, otherwise I will have to consider other products…

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37

Racism has began taken up the gpt space. with geofencing like google does for africa, middle east and south america

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38

Could you tell me how to contact support? because I did contact them using OpenAI help center. Yet they kept my messages unread. I’ve been trying since Friday!

39

Thier reply but no helpful:
Hi there, Thank you for reaching out to us, and I’m sorry to hear about the trouble you’re experiencing with uploading images and files through the ChatGPT web version. Based on the message you’re receiving, it seems like the model you’re interacting with on the web version might not be set to GPT-4, which is currently the only model that supports image inputs. To use image inputs in conversations, please ensure that the model selector is set to GPT-4. Here’s how you can check and change the model: Go to the ChatGPT web interface. Look for the model selector at the bottom of the screen, next to the message input area. If it’s not already set to GPT-4, click on the model selector and choose GPT-4 from the list. Please note, image inputs are available for Plus and ChatGPT Enterprise users, which you’ve mentioned you are. Also, ensure that you’re using the web version on a supported browser and that your subscription is active. If after setting the model to GPT-4 you’re still facing issues, it might be helpful to clear your browser’s cache and cookies or try using a different browser to see if the issue persists. If the problem continues after trying these steps, it could be a more specific issue that needs further investigation. Please let us know the following additional information to assist you better:

  • The browser and its version you are using.
  • The exact steps you’re taking when the issue occurs, including any error messages screenshots (if possible). We’re here to help and want to ensure you can use ChatGPT effectively for your studies. Best,
    OpenAI Team
40

I am having the same issue.