My ChatGPT account was deactivated

I just found out my account was deactivated. I have no idea why, and I am desperately getting back on my work. Can someone tell me what to do?


Hi @wja4rdfn,

this is for DALL E 2 but should apply to your case as well:

If your account access has been deactivated, it’s likely due to a violation of our content policy or terms of use.
If you believe this happened in error, please reach out to with the subject line: “Deactivated User Appeal”, and include a justification for why your account should be reactivated.

Good Luck in getting fast back to your work :slight_smile:

Edit: Her’s the Link:
Why was my DALL·E 2 account deactivated? | OpenAI Help Center.

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my account was deactived this afternoon just now,how to resolve it…???

The same for me, I didn’t know why it was deactivated, please let me know how to resolve it, thanks.

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Sorry,My account not active until now.
what’s your location?
may be the location is forbidden by Open AI.

Hey @billsedison and @x1929,

please refer to the following post regarding your issues:

I think this would be the best place to address your issues and receive help :slight_smile:

Hey My account is bugging. chat GPT is saying that “Oups something went wrong” endlessly and even if I log out and back in, it seems to do the same. also my history chats are not loading… what should I do?

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Hi Emma,

in this case the best way to get back on track (if this issue persists - OpenAI Status, couple of outages in the last days) would be to contact the support:

Good luck in getting this resolved fast :slight_smile:


I am having issues with my account as well. How do I contact support? I sent an email to and haven’t received any reply for a couple of days now. I am not able to interact with ChatGPT at all. Even if I want to upgrade to plus, it is not letting me do it. If anybody can tell me how to reach support, would be greatly appreciated.


My account was also deactivated, the help center can’t resolve the problem, I sent a mail to just now, not sure the reply.


Hi and @psrikanthan,
In this case I can advice to navigate to the URL below and then follow the steps in the screenshot. :slight_smile:

EDIT: Please click on “Help” inbetween step 1 and 2 to get the “Send us a message” to appear. You might have to type in a blank space in the help window sometimes to get the message.

OpenAI Help Center

I can’t see the link to send a message. This is what I see.


Hi @psrikanthan,

oh my bad, you have to click on “Help” first to get the message to appear. I didn’t highlight this in my screenshot unfortunatly.

BR Linus

Even then I don’t see it. I am not a Plus member yet. I want to subscribe, but seeing payment error when I try to.


Hmm for me it appeared when I put in some text, I added that to my original post.

Sorry if this does not help for you, on my end I get the Message (as you see on the Screenshot ) so I thought for you it should be the same.

Thank you. I sent an email to 2 days ago. Haven’t received any response yet. If you find another way to contact them, please let me know.

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I can see the ‘Send us a message’ button, but it only provide me some options, can not resolve the account issue.

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Hey folks, is the best place to reach out too for support. The queue times might be a couple of days, but they are the right people to help. Thanks for being patient!