Hello, I’d like to redeem the OpenAI credits but I’m recieving this error upon clicking the submit button. “Form ‘%s’ can’t receive API submissions as Captcha (SPAM prevention) is enabled.” Kindly help. Thanks
Same. Needs to get fixed by the team.
Same. It looks like Captcha stopped working for some reason.
The same problem. I have created ticket on foundershub but it is Openai problem.
I am having exactly the same issue.
Thanks for the help
Unfortunately, we can’t directly help with this issue here on the Forum as it is not actively monitored by OpenAI staff.
If the technical issue persists and can’t be resolved through conventional methods (e.g. different browsers, clearing the cache), then your two best options are to:
- Submit a request/message via the chat on https://help.openai.com/en/
- Submit a ticket via the MS Founders Hub
Based on anecdotal evidence, Option 1 has resulted in users being credited the OpenAI credits once they were able to evidence that they were submitted to the Microsoft Founders Hub.
Good luck!
Well, it seems that the glicth was resolved!
I got to submit the formulary… still no answer… is it automatic, does it need to be reviewed?
Thanks again
Okay, I asked the question in the chat, and finally got this answer:
Hi there, Thank you for reaching out to us regarding the issue you encountered while trying to apply your credit from the Microsoft Startups program. It seems like there might have been a technical hiccup with the form submission, particularly related to the Captcha verification process. To help resolve this issue, could you please try the following steps? Clear your browser’s cache and cookies: Sometimes, stored data in your browser can cause conflicts with form submissions. Clearing your browser’s cache and cookies can often resolve these issues. Try a different browser or incognito mode: If clearing the cache and cookies doesn’t work, attempting to submit the form using a different browser or an incognito/private browsing window can help bypass any local storage issues that might be causing the problem. Check for browser extensions: If you have any browser extensions that might interfere with Captcha (such as ad blockers or privacy tools), try disabling them temporarily and then attempt to submit the form again. Regarding the potential mix-up with using a different email address initially, it’s possible that this could have contributed to the issue, especially if the system recognized the submission link as already being used. However, without direct access to the backend systems, I can’t confirm if this is the case. If you’ve tried the above steps and are still encountering issues, or if you believe the problem is related to the email mix-up, I recommend reaching out directly for further assistance. Since I can’t access or resolve account-specific issues directly through this channel, the best course of action would be to contact our support team with the details of your situation. Please include the following in your message to support: A brief description of the issue. The error message you received. The steps you’ve already taken to try and resolve the issue. Mention the mix-up with the email addresses and any other relevant details. You can reach out to our support team by navigating to our Help Center and using the chat widget in the bottom right corner to submit your query. We appreciate your patience and understanding as we work to resolve this issue for you. If you have any other questions or concerns in the meantime, please don’t hesitate to reach out. Best,
OpenAI Team
I applied it in another browser without ad blocker, and it worked (kinda). I still didn’t hear from them, and don’t see any changes on my billing page.
One step at a time 
Based on some recent user feedback it might take up to a month or more to get the credits after submission of the form. It used to be a bit quicker but increasing demand for the program and limited OpenAI resources likely slowed it down a bit. I hope it gets sorted out soon. Happy building and feel free to stick around in the Forum!
@jr.2509 what is the prompt given to the chat in other to give it evidences and have the credit processed immediately.
Welcome to the Forum @dexterousdigitals!
When you interact with the support chat bot, you have basically just have to get to a point where it allows you to submit a description of your issue. See the screenshot below how you can achieve that. They should then get back to you via email.
In terms of proof, I imagine a screenshot of the confirmation email that you got accepted to the program along with screenshots of your profile under Settings in the Microsoft Founders Hub and the landing page where it shows your Level and available credits should be a good starting point. You can try to upload these attachments in the chat or later provide them in response to the email. It’s possible that they may ask for other evidence and information.
@jr.2509 Thank you for your response.
Yes I did all those but it says team will get back to me and this is more than a week now
Sorry to hear it’s taking longer than expected. Just try to be a bit more patient - I’m sure they’ll get back soon. They are dealing with lots of requests!
Good luck and congrats to your acceptance to the program.
@jr.2509 Can I retry the chatbot and it won’t affect my response rate?
You probably can - but I’d expect that they’d just consolidate it with the other request.
Oh alright, thanks @jr.2509