I have recently set up a ChatGPT Teams workspace and saw there is a new feature to “Merge data from your personal workspace”. Has anyone performed the merge?
Curious to know what information gets “merged”? I have Custom GPTs on my personal account and want to merge data, but don’t want to lose the Custom GPTs.
As I do not have access to a ChatGPT Team account, I find this to be valuable feedback.
As a moderator I will do what I can to get this answered by knowledgeable users and/or OpenAI staff.
This is a new feature that should allow you to merge all your old chats and gpts from your personal workspace (personal subscription) into your gpt teams environment. So you do not have double subscriptions. However… I just tried this… and it did not import any of my custom gpts from my personal plan. Which is a DISASTER. Anyone else dealing with this?
OPEN AI == you need to respond to this !!!
I haven’t created GPTs myself, so based on my experience, I can say that conversation history and archived conversation history are transferred from a personal account to a team plan account.
During this process, the conversation history and archives were transferred to the team plan account created with the same email address as the personal account.
Do not do this, it seems to permanently remove the Personal workspace, meaning, all your chats must be performed on a Team. It’s ridiculous.
I just did this, and at first didn’t see my custom gpt. However, I had the URL saved, which brought it up, BUT I can’t seem to edit it. It;s like it’s shared with me (even though I’m the author). But if I can’t edit, it’s useless. I’ll have to manually recreate an editable one unless OpenAI responds with a solution.
I’m having this exact problem too. I created a team account for my family, and now I can no longer edit the custom GPT’s I built.
Supposedly support has escalated my issue, but I’m not holding my breath and have started recreating my gpt. Sigh.
No, not only your personal account will disappear, all your data will disappear too, nothing will be merged into your team workplace. and there is no human customer service AT ALL. the only way you can do is what I am doing, come to this forum to complain.
Unfortunately, I think I am also dealing with this issue.
HAPPY UPDATE: 2/19
ALL my data is BACK!
I don’t know what happened to resolve this issue, but I do know I was very persistent with the message chat and I provided my acocunt ID and I think that is what really helped me get back all of my chat history and Project Files…
THANK GOODNESS!
Original post here on 2/17
Here was the chatbot at the help center’s response, this is worth trying out some of these:
“Hi there, I’m sorry to hear about the trouble you’re experiencing with your account merge. When you accept an invitation to join a ChatGPT Team workspace and choose to merge your personal account into the Team workspace, all of your existing chat history and GPTs from your personal workspace are intended to be moved to the Team workspace. This process is irreversible, and your personal workspace is deleted after migration. However, if you’re unable to see your previous chat history in the Team workspace, there might have been an issue during the migration process. Here are a few steps you can take to troubleshoot: Check Archived Chats: Sometimes, chats might be archived rather than displayed directly in your main chat history. You can check for archived chats within your Team workspace to see if your previous conversations are stored there. Refresh and Log Out/In: Occasionally, a simple refresh of your browser or logging out and then back into your account can help resolve display issues. Contact Support: If the above steps don’t resolve the issue, the best course of action is to reach out to OpenAI support directly for assistance. As a Team workspace user, you should have access to support that can help investigate and potentially recover your chats. Please provide them with as much detail as possible about your account and the issue. It’s important to note that during the account merge process, users are given the option to transfer their existing data to the Enterprise workspace or to export and delete their data. If you chose to export your data, ensure you’ve checked any exported files for your chat history. Unfortunately, without direct access to user accounts and due to privacy and security reasons, I can’t provide a more specific solution or directly access your account details. Reaching out to OpenAI support through your Team workspace will be the most effective way to address this issue. Best,
OpenAI Team”
I tried the logout/in, that didn’t work and my archive didn’t have anything in it either unfortunately.
How does one even get in contact with support?
Having the same issue here. Anyone have a final solution?
