The confirm export button on chat GPT does not do anything. I click it, and nothing happens. And it’s been a day and I haven’t received any email. I’m on mobile, and I’ve tried using Chrome, and firefox. And neither one will let me click the confirm export button. I find it very hard to believe that I’m the only person in the world who is having this problem. But I could not find any information online.
4 Likes
Same problem. Never tried to export before today. Hopefully just a temporary issue, but it’s definitely happening.
I’m using Chrome.
2 Likes
At this point I’m just glad I’m not the only one.
3 Likes
Exactly the same here. Tried export in both Chrome and Safari but no emails received.
2 Likes
Same same same. It’s very frustrating 
2 Likes
+1 same issue here … has this ever worked for someone?
2 Likes
Sam i am also not receiving data from last two days. please look into this matter.
2 Likes
same issue. I have successfully exported my data twice but tried recently and no luck
1 Like
I used the “Export data” many times and it worked well.
Now it has stopped working.
1 Like
Dear Shingaling. Yes this used to work very well up to about 10 days ago then the service just stopped with no notice. I have tried to alert ChatGPT to this problem but with no success. It’s very frustrating. The only way round this that I have found is to highlight the text on the screen while in ChatGPT then right click and select print. Select print to PDF and select a file to save in. If you need the text in another format such as Word just convert it. Bit of a faff and not as good as the original method, but it does work. Good luck.
1 Like
hello everyone 
Looks like there is another post describing a very similar issue. I just posted there some great tidings describing my experience finding a fix to this. I’m dropping a link here to that post so y’all can check it out since the issues may be related:
https://community.openai.com/t/export-data-from-chatgpt-and-email-issue/213653/21?u=arty
Cheers!
Arty
1 Like
Hi, I don’t know if anyone else is still experiencing this issue but I’ve been having it too. I managed to work around it by using a VPN to download the data export as though I was in the US (I’m based in Europe). I suspect there’s something iffy going on with signature verification/expiration and time-zones…
1 Like
So sorry, this issue is still there.
Wish someone could make it right.
The issue is still there. ChatGPT hangs with message “Exporting in progress…,” and will not close.
It happens sometimes. One thing is, to me, account is not an issue. Might be server issue. Sometimes it sent immediately, sometimes it spends at least 4 hours or something.
Hi,
I’m having trouble exporting my data from ChatGPT. When I click the export button, nothing happens, and I never receive the email. I’ve tried multiple times without success.
Is there any solution to this issue, or is there another way to get my data?
Thanks!
1 Like
Same here. Tried to export multiple times on chatgpt dot com settings/DataControls - no email after 72 hours.
Tried on export data on privacy dot openai dot com - export pending after 48 hours - no email.