I have been having the same issue for the past week. I’ve tried to export several times via the ChatGPT webpage, as well as the Windows app. I have not received a single email for me to download my extract. I’ve requested exports before and didn’t have any problem, but over the past week with not a single email with the download link. I can’t chat with Support, as that link on their support page isn’t working. Anyone else having the same problem or know a resolution?