Should I contact https://help.openai.com ?
I saw on the announcement video that is also where you input customization prompts. I am not seeing those either.
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Same here, was quite excited about it. How does one get this feature?
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I did notice that custom instructions is now called “Customize ChatGPT”, so, when it is rolled out, which is still in the future, it may appear in a different location than the overpopulated “settings”.
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2/27 and the Personalization option is still not available to all users and no one knows why
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4/10 …Cannot see this personalization and test memory
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April 15. Still have no Personalization section. Still have no Memory.
It’s disrespectful.
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Use the android app. Maybe you have access to the personalization tab there. For some reason it’s hidden on desktop.
Of course, I have checked the Android App.
No, there is no personalization tab as well.
Same here. I am in Australia, and using ChatGPT Team, but to my understanding it should’ve been rolled out to everyone.
Teams apparently doesn’t get the memory feature as of now.
You might just consider curating “custom instructions”, which is only framed slightly differently to the AI.
Memory tool able to serve as custom instructions - disabling memory tool.
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Same here, i am using ChatGPT Plus, and still got no access to Memory option and even no personalization tab.
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Same for me here too. 15th May and still waiting. I was looking forward for this future so much
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Did anyone reach out to you? I have the same exact issue. It’s really annoying
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IS there anyone to talk to about this? Anyone have solutions?
I do not have access to personalization and memory, still. I would really like to get it.
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I had the same problem myself. Seems that it has yet to be rolled out to Europe or Korea. If you use a VPN, you’ll see the Personalisation option once you choose US or other supported country. Hope this helps.
I appreciate that but…I am in America. 
Hey guys, if you haven’t enabled it yet, look for - Customize ChatGPT → then you’ll have to Enable it → then once you Enable it you’ll see the two questions to customize Chatgpt, and in the Settings in the future it should show up as Personalization once enabled
Hi there!
i’m facing a similar problem - there clearly is the memory feature enabled, but i can’t find a Personalization tab in settings and even cannot tap on the “manage memories” button (see screenshot)
Does anyone know where can i find the memories ChatGPT stores about me?
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Same problem here its now the end of June. Not sure whether the feature will be rolled out at all at this rate. Switching VPNs did work for me. And I am able to get GPT to store memories by talking to it and recall it in differenct sessions, I just can’t see the option to see what memory it has stored about me exactly. I dont like it. I should have access to all the data openAI keeps about it ESPECIALLY personal ones.
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