I can access all chatgpt plus functions on my mobile phone, but for browsers it is blocked

ChatGPT
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Good afternoon community!
I have the following problem:

I have a plus account. All functions in full, work fine in the mobile app, but when I enter through the browser page, a strange thing happens. It doesn’t work neither search the internet, nor images, nor o1. And I have been switched to the previous model gpt4. I have changed different browsers, cleared cache and cookies, and nothing. But then I use another friend’s account on the same computer and it works perfectly on the same browser. I have removed absolutely all extensions, antivirus, used different OS, but it doesn’t work, but on the mobile it does. In fact I even used a vpn but it doesn’t work either, neither with vpn nor without it. For some reason I understand that it has blocked me with some cors in the cloudflare firewall or similar, completely the use of the openia browser for my account. Has something similar happened to you?

Any solution? Thank you.

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I have exactly the same problem since yesterday .

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So it’s not just me, I was worried, so I understand that in some update, it caused that incident, in fact I was testing in the console with a js to see the difference between my friend’s account and mine, and there is nothing, it only returned to me that the API responded to him when he created an image and in my account it simply did not return anything.

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I also encountered this problem

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Update: It’s not working in Firefox now either. ChatGPT is basically down for a good majority of us.

It’s browser related. I’m figuring out all these issues are tied together. It has something to do with Google and ChatGPT integration (regardless of search extension). On the latest Android 15 rolling update, ChatGPT is broken with the Google Play API, and on Google Chrome / Chromium based browsers, it’s like it’s logging into the premium front end, but the back end is not fully authorized leaving every single model selected to behave as the free model. Canvas doesn’t canvas, 4o doesn’t web search, o1 doesn’t reason, front end settings are ignored. Now if you switch to Firefox desktop, problem is magically solved and everything works as normal except advance voice, which is unique to Chromium browsers. Something is going on between Google and OpenAI integration.

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Correct. It now works fine in Firefox, which it didn’t before, but it still doesn’t work in Edge or Chrome for example. It must be related to what you said. Thanks!

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I can’t use the voice mode neither in Android 15: or doesn’t say anything, or speak with a lot of troubles, like a call with really bad signal, not good at all…

It worked great till I updated the custom ROM InfinityX from 1.7 (Android14) to 2.2 version (Android 15).

This is really annoying and frustrating, and I’m paying the subscription. Support team doesn’t tell me anything. Somebody knows when this will be solved?

Thanks in advance.

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Hello,

Thank you for reaching out to OpenAI Support.

We understand that you’re experiencing issues with your ChatGPT Plus subscription on the web, even though it works fine on your mobile app. We know how important it is to have this resolved quickly. Rest assured, we’re here to assist you.

To help address the issue, please try the following steps:

Ensure you’re logged in with the email associated with your subscription.
Retry the request again later – this often resolves temporary issues.
Clear your browser’s cache and cookies.
If you’re using a VPN, try disabling it.
Use an incognito browser or try a different browser/computer. Sometimes, browser extensions or settings can cause issues.
Disable any cookie blockers or restrictive privacy settings.
Connect to a different network, such as switching from Wi-Fi to a cellular/mobile network.

If the issue persists after trying these steps, please reply with as much detail as possible to help us further diagnose the problem. Specifically, you can include:

A detailed description of the issue, including any error messages you’re encountering.
Screenshot(s) of the issue.
Information about your device and browser (e.g., operating system, browser version).

We hope these steps resolve the issue for you. If you need further assistance or have additional questions, don’t hesitate to reach out.

Wishing you a great day ahead!

This is what he replied to me, but in the previous message I told him that all of that was already had done, the problem is theirs. I just read on X, on the official openai x, that in 12 days they are releasing something new ), and it seems to me that This is causing it to fail so much, because suddenly everything works fine and suddenly nothing works.

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No, my problem is in Android app with voice mode in Android 15 as I said in my previous comment, I can’t access to voice mode in browser in my Android. Please fix this :pray::pray:

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Did you fixed finally? Which device and custom ROM? Root or not rooted?

Idk but I had this problem since I upgraded to Android15, this problem doesn’t exists in Android15. Currently using crDroid 11 and before InfinityX 2.4, and same issue in both. And if they don’t fix this in less than a month, I will not pay a single month more, and less even with amazing competitives AIs like Deepseek. Yes, from China, use it with Insular or in Private space, no problem. Just need the voice mode. So COME ON OPENAI!! THIS LASTS MORE THAN 2 MONTHS!!

And thanks for info [lllsondowlll], seems Google is playing in a unfair way or OpenAI doesn’t working on this annoying issue.

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Yep it’s still broken for me and it sucks. I paid 200$ and nothing works on my main machine. OpenAI please fix your service.