Good morning, I have the gpt4 chat plus membership, for a few days when I log in with my Gmail account, interface loads, but as if it didn’t recognize my username, and every Every time I write I get the message: “Something went wrong. If this issue persists please contact us through our help center at help.openai.com.”
I have verified that it only happens when I connect to Wi-Fi but with a data plan it works normally. I already cleared the cache, I tried other browsers.
This report would be more useful for OpenAI with country, app version, device version, device OS and version, if you use the Google authentication to log in, or have your own email/password just for ChatGPT…
My case is similar. I am paid Subscriber for ChatGpt4 . ChatGPT not working for me (not generating answer, show like loading )when i am connected to Wifi (from desktop). It was working fine till a month ago.
When i am connected to Mobile Data , it works fine.
I want it to work in my Wifi as well . I have tried clearing cache and used incogntito mode as well
Location :india
Device : Desktop
Browser : tried in edge , chrome and firefox
I am having the same problem. works with mobile data not wifi. any solution?
did you manage to work this out? Same problem here
I’ve the same problem. While on WiFi I’m not able to log in to my ChatGPT account. There is no problem logging to the OpenAI account tough. Everything works fine while using data plan on my mobile. It’s Mac OS Sonoma 14.5, MacBook with Intel processor. The WiFi is Google Nest router, the internet provider is Orange Poland. Clearing cache, rebooting - nothing works. While on wifi I’m not able to use ChatGPT.
I have been experiencing the same problem. I am also a Plus subscriber. About six weeks ago, my Windows 11 desktop version of ChatGPT stopped working properly over WiFi (Spectrum with aprox 400 GHZ connectivity). On mobile, WiFi sometimes works but, to get complete results and avoid the error messages others have noted in this chain, I generally switch to Verizon 5G data plan. This is frustrating - especially when I am using ChatGPT for work projects where it is far more efficient to work from my computer rather than a phone. I too have tried all the recommended fixes with no improvement in results. Anybody have new thoughts?
The issue occurs because, for some reason/error, OpenAI blocked your IP. The solution is to ask your internet provider to change your IP address; usually, a reset from the central server (not your modem) will give you a different IP (unless you have a dedicated IP).
Alternatively, if you’re looking for another option, check out Gamsgo, where you can share ChatGPT access among three people at a lower cost.
Thanks. I will give that a shot!
I am having the same problem. works with mobile data not wifi.
If it only fails on WiFi but works normally on mobile data, then the issue is almost certainly network/router related and not your account.
I’ve seen this happen with certain DNS settings, IPv6, ad blockers, router firewalls, or ISP filtering. Since you already cleared cache and tested browsers, I’d try changing your WiFi DNS to something like 1.1.1.1 or 8.8.8.8 and then reboot the router.
Also worth checking if your router has any “security”, parental control, filtering, or traffic optimization feature enabled. Some routers randomly interfere with ChatGPT/OpenAI connections without blocking the site completely.
The fact that the interface loads but GPT-4 requests fail is usually a sign that some API/network requests are being interrupted on the WiFi connection.