I am very stressed because my ChatGPT Business billing renewal is tomorrow, and I still do not have full certainty that the billing issue has been resolved.
I have been trying to find every possible real-time contact option with OpenAI before the billing cutoff.
I am the owner of a ChatGPT Business workspace.
Today, before the renewal, I removed one member from my workspace. The Members page now correctly shows 2 active members, but the Billing page still shows 3 seats and the next invoice is still calculated for 3 users.
I have already contacted OpenAI Support by email and attached screenshots showing the discrepancy. I received a case number, but the response appears to be AI-assisted, and I still need confirmation before tomorrow’s renewal.
Could an OpenAI moderator or support representative please review this before the renewal is processed?
I would like tomorrow’s invoice to be issued for 2 seats only, since the third member was removed before the billing date.
Thank you very much for your quick response. I really appreciate you taking the time to look into this.
My support case number is 10704798.
My renewal is scheduled for tomorrow, so I am very concerned about being billed for 3 seats even though my workspace currently has only 2 active members.
If you could review the account before the renewal is processed, I would be extremely grateful.
Thank you for taking the time to reply and for offering to look into my case.
My support case number is 10704798.
To be honest, my biggest concern is not only this specific invoice.
I have not felt comfortable throughout this process because I could not find a reliable and timely support channel for an urgent Business billing issue.
Before the renewal, I sent emails, opened a support case, attached screenshots, searched for every possible contact option, and even came to the Community because I had no confidence that my request would be reviewed before the billing cutoff.
As a Business customer, this has been a worrying experience.
How can I know that future urgent requests will be handled on time if there is no clear real-time communication channel?
I also have a genuine question.
Is adding or removing users from a Business workspace normally this complicated?
Should I expect the Members page and the Billing page to display different information during renewals, or was this an exceptional synchronization issue?
If anyone knows how to contact the appropriate team or can help clarify whether my invoice has been correctly generated, I would sincerely appreciate your guidance.
Thanks for sharing the case number and the additional details.
I’ve sent you a message through the support ticket you created. To avoid duplication and keep everything in one place, all further communication will continue through that support ticket.