I am getting HTTP 429 (insufficient_quota: insufficient_quota) when calling any API end-points - I have purchased $20 credit several days ago and can see it reflected in my account. I have checked the limits and they are all set correctly but I have not been able to make a single API call - please can someone assist.
Welcome to the community.
If you’ve added $20 in credits and see them in your account (ie they didn’t expire), I would try minting a new API key with the appropriate permissions.
Let us know if that doesn’t work.
Hi,
I have tried deleting/re-creating the project and the same for the API keys but it doesn’t seem to make any difference.
The balance is reflecting correctly as can be seen here:
Thank you!
Yeah, sorry. You’ll need to reach out to support, it seems.
If you send a message at the bottom of https://help.openai.com/en/?q=contact while logged in, and create a case with the Support team, they’ll be able to take a look into your account.
Unfortunately, we’re not able to investigate individual account issues here in the forum as we’re volunteers.