In another thread I’ve workshopped an openAI endpoint that is intermittently broken.
I’d like to thank the community for input on that thread and now I need to open a ticket with openAI support for them to address their issue without further consuming the valuable time of the participants in this community.
I can’t easily find where to do this (all their help links just point to their info DB or this community).
Pointer on how to open a ticket with openAI? a website link or email address ?
“Ticket” would imply some imperative to fix and supply a disposition and resolution. We don’t quite get that.
Not sure I quite understand your response. But yes a ticket to address something that is broken and supply a resolution is what I intended here, just like my customers create a ticket to track an issue I should own thru to its resolution. Not sure what “we” don’t get (who is “we”?), if you supply an API in return for money and it’s broken then yes, there is an imperative to engage it.
TL;DR: there is no ticket system available to API developers.
^^
Well there is that chat widget on the bottom right of the help.openai.com which was suggested in this thread and which apparently worked. Reviewing it just now there was a response confirming it’s their end and then followup on the public thread.
That’s effectively the same engagement as tix so good.
We get a forum with a “bugs” category, and hope someone will read it.
^^ Looks like we managed to do a little better than that today which is good – “hope” is a perhaps a little weak for stuff that might usually fall under an SLA.
Although it is not guaranteed, when some bug becomes more “popular” in the forums, people from OpenAI sometimes take a look and it might get a more immediate attention. They are often present in the threads here.
Also sharing your situation might encourage others with the same problem to add details, or someone might have a workaround for it.
Anyways, having a ticket won’t do any harm, so feel free to use both options.