I’ve been running into issues on the platform, and I’ve talked to the chatbot/teammate, but they hangup on me immediately. I’ve tried three times now. Has this been par for the course for others? Is this a recent bug (that’s maybe impacting other platforms’ automated help systems)?
1 Like
Welcome to the community!
It’s mostly a self-help type of thing. The first assumption is that support is completely and utterly useless.
So depending on what your issue is, you will need to do the best you can to fix it yourself. Billing issues because they screwed up the stripe integration? yep, debug and fix it yourself. Credits gone? yep, works as intended. Account hacked? Well, that’s on you too.
The only way I see people get stuff resolved by openai is if it’s a major issue affecting a lot of users and there’s no workaround available. Sometimes an employee pops up in here and takes a look at issues as well, but it’s kind of rare.
What’s your specific issue? Maybe there’s a workaround.
2 Likes
Hi, and welcome to the community!
Are you experiencing an issue with ChatGPT, or is your issue related to platform.openai.com?
If it’s the latter, this is the right place to report bugs.
Unfortunately, we’re unable to provide support for 400 million ChatGPT users. This is the Developer Community Forum, and we do our best to assist whenever possible.
2 Likes
That does feel like what I’ve been experiencing. Even when I am connected to a “teammate” through the chat or their support email, it’s an uninformed AI system and I’m pretty sure everything goes to /dev/null.
What’s your specific issue? Maybe there’s a workaround.
My specific issue was the new status emails about the OpenAI platform are no longer threaded. So I get separate emails where I used to get one single thread (as recently as two days ago).
I’ve considered a separate folder for them, but that barely improves the situation for me.
1 Like
This is the OpenAI platform.
I’d hope OpenAI can handle supporting the people who pay them, which I am and have not.
Sorry, this is so frustrating. What should’ve been a quick five minute email has turned into hours of work and (probably) dead ends.
1 Like
This is something we can provide as direct feedback to the team.
There was an update to the status page just a few days ago which is likely the root cause for this change.
1 Like
I figured as much. Status emails also started coming from a different address. Thanks for looking into this.
1 Like
As I’ve been asked elsewhere to keep y’all apprised, and I’m still not sure the best avenue for communication, this lack of threading continues to be an issue.