How to reach a human support agent?

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I’ve been running into a 429 error that I believe is the result of an issue with my account, given I have a positive credit balance and am well below my org and project limits.

I tried sending an email to support@openai.com, but the emails I’m getting back are quite literally the lowest quality support emails I’ve ever gotten. I almost think it’s GPT gaslighting me about being a human.

This image shows an email from OpenAI Support explaining that an account has hit its monthly usage limit for ChatGPT and providing steps to resolve the issue, such as reviewing usage, purchasing more credits, or contacting an admin. (Captioned by AI)
This image shows an email from OpenAI Support explaining that an account has hit its monthly usage limit for ChatGPT and providing steps to resolve the issue, such as reviewing usage, purchasing more credits, or contacting an admin. (Captioned by AI)1665×776 70.7 KB

For reference, I provided request IDs and asked a specific question about the creation date of my project that was completely ignored, so I really doubt a human reviewed my email. I also provided invoices and billing dashboard screenshots showing my balance.

Has anyone had success reaching an actual human support agent? Are there any steps I can take? I’ve tried explicitly saying I need a human in my email which is why it reassures me I am speaking to a human.

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I wouldn’t be surprised if it were a real human. While we wait for AI to surpass our so-called “intelligence,” we’ve been regressing for decades. I am sure, AI was already ahead of us in the year of its conception (1910–1915). Today, everyone complains that AI is “stupid” or “sometimes stupid,” or talks like a toddler. But what if all the things we think “AI” creates are simply man-made? And the ones that write well have always been robots that we simply refuse to accept? In the end, we’re their teachers anyway, so. scnr

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Have you checked this page?

help.openai.com/…/how-can-i-contact