I’ve been running into a 429 error that I believe is the result of an issue with my account, given I have a positive credit balance and am well below my org and project limits.
I tried sending an email to support@openai.com, but the emails I’m getting back are quite literally the lowest quality support emails I’ve ever gotten. I almost think it’s GPT gaslighting me about being a human.
For reference, I provided request IDs and asked a specific question about the creation date of my project that was completely ignored, so I really doubt a human reviewed my email. I also provided invoices and billing dashboard screenshots showing my balance.
Has anyone had success reaching an actual human support agent? Are there any steps I can take? I’ve tried explicitly saying I need a human in my email which is why it reassures me I am speaking to a human.
I wouldn’t be surprised if it were a real human. While we wait for AI to surpass our so-called “intelligence,” we’ve been regressing for decades. I am sure, AI was already ahead of us in the year of its conception (1910–1915). Today, everyone complains that AI is “stupid” or “sometimes stupid,” or talks like a toddler. But what if all the things we think “AI” creates are simply man-made? And the ones that write well have always been robots that we simply refuse to accept? In the end, we’re their teachers anyway, so. scnr
Dude… 429 errors mean you’re hitting rate limits. You’re making too many calls or making calls too fast. Slow it down and see if that doesn’t fix your prob.
I had a similar question last week in the context of a long running openAI endpoint throwing 500 error (an openAI problem).
What I learned was…
Like many big SV companies who already have lots of money .. there isn’t top tier support available – like reaching out getting a ticket that you can progress…
You can post there in forums, tag the question as bug/feedback (not to clear which, I think feedback was retagged) .. and if it “gets traction” then it “might get a look”.
You can use the chat widget on bottom right corner of help.openai.com – that got me followup within a few hours, probably a real human, but not great, guy said there was tokens in the account so that wasn’t the problem and maybe I should try again in a little while – so no interest in reading the issue or even owning that a 500 error should be embarrassing enough to care about. But there was a ping back and subsequent followup to guess that the problem might have fixed itself (but again without any checking). So basically as useless as you can get while still giving an answer.
There is email to support@openai.com which I’ve seen mentioned in forums.
