How to get out of this problem? Where "we could not create account due to our terms of use" is shown?

This forum is not for ChatGPT support, if you need help with your account, payment, etc, please visit

Please DO NOT SHARE personal information (email, credit card, etc) or account related details publicly.

There may be a prohibition in place that you have encountered, such as not being from a supported country, or the phone number lookup not providing enough identity information, or the email being an anonymous service. (or being previously banned)

Also, you show a birthday box, so ensure you are using the USA date format of MM/DD/YYYY (month,day,year) and are of age.

Hi everyone, I have a similar problem: On creating my OpenAI account I typed the birthdate wrong. Now OpenAI thinks I’m too young and won’t let me set up the account. How can I change a birthdate when I cannot log in to the account? Has anyone found a solution for that? Unforunately, the help center is not helpful in this case…