The link that I posted for the current EU law is just a baseline, individual member states may have strickter law’s.
Both Sweden’s “Konsumentköplagen” (Consumer Sales Act) and the “Distansavtalslagen” (Distance Contracts Act) and France’s “Code de la consommation” (Consumer Code) is known for applying large fines or even blocking access in these situations. Italy has already done this.
What initially inspired me to look into this was my own experience with costumer support:
Im chatGPT+ subscriber and I signed up for GPT-4 API access on day 1, I signed up for the waitlist for both plugin access and plugin dev access only hours after the announcement. I only received a single “you’re on the waitlist” email, and have not been accepted for anything yet.
Despite contrary statements by OpenAI I can only conclude that there’s zero priority given to paying customers and early supporters.
There’s no email adress to costumer support on OpenAI’s website, I tried contacting them through their help-chatbot and was told to wait for the team to respond, I’ve waited 20 days now and haven’t received a single human response.
In the last few months OpenAI has seen a huge influx of new user’s, so has this forum and while I’m super happy to see our community growing it’s unfortunate that so many of them are seeking costumer support, this forum is supposed to foster technical discussions and collaboration. Not act as the overflow for help.openai.com