I wanted to ask support about charge from my card when I upgraded my account. $5 were taken without any pricing info, without recording the billing history.
When I went to the chat support, I found no option to send a message. How can I chat with the support on this case?
April 1, 2023, 2:51pm
A temporary authorization hold will be placed on your card for $5. At the end of each calendar month, you’ll be charged for all usage that happened during the month.
Attempting to contact support is a nightmare at the moment, I’ve already been waiting for over a week
@N2U thank you!
GPT Team should stress out explicitly that $5 issue.
The irony of this statement does not escape me. Can OpenAI take a hint? Like, where is your customer service chatbot?
Which is funny is that their support chat bot is a primitive button-based replier. Not a strong solution for the GPT-4 owners.
No kidding. I couldn’t help but laugh the first time I tried using their customer support chat. Which was probably 2 months ago, I don’t think I ever got a response. It was a silly message, though. Asking about the difference of length between embeddings in the openai library, and my API wrapper.
I was thinking “Is this a good idea if they’re not even doing it?”
Not related to your comment but my lord. All the people with lost access, the ban on ChatGPT, the rising concerns & calls for a pause in AI development.
This is all coming together quite fast.
I feel like these are the times when community, and public service matters the most.
Ha ha!!! It’s like the dentist who dresses you up in a lead smock for an X–Ray, tells you it’s perfectly safe, and then hides behind a lead wall three doors down the hall.
After passing 7 days Did it back to you after 7 day now?
@khomri12 I wasn’t able to ask a question for only buttons were available. But now I see that if I go to the Other section, I can type a question. But I don’t need anymore.
April 8, 2023, 2:38pm
I’ve waited for 20 days now, was told “A member of our team will follow-up when they can”, haven’t received a single response yet.
OpenAI’s costumer service is so bad that it’s actually illegal, I’ve made a post about it here:
The information on
help.openai.com is not in compliance with current EU law, let’s get this fixed before it becomes an issue. I have pasted the relevant law text below
Article 6 of the European consumer rights directive:
Before the consumer is bound by a distance or off-premises contract, or any corresponding offer, the trader shall provide the consumer with the following information in a clear and comprehensible manner:
[OpenAI complies with section a & b]
(c) the geographical address at w…