How can I get a real human customer service of OpenAI that can solve my problem?

One of my most important works that I saved within the chatGPT chats just today has been producing errors and OpenAI refused to show me the works. It’s an academic text and it’s very important and I cannot even open it anymore. It’s my academic manuscript for journal publication and I was wrong to think that it’s safe to save it with OpenAI’s unstable servers.

There is nothing and nothing can be helped … I feel so angry but cannot say anything. This garbage AI is just made me furious.