Funded an account, added money, balance still 0

Hi,
I just funded an openai api account. I added 10$ to my pay as you go account. The account balance is still showing 0$. Does it take some time until the account balance is updated?

2 Likes

hey how you managed to resolve this?

Did you get any error messages?

Did it charge your card and not give you credits or something else?

You’ll likely need to reach out to help.openai.com for support on accounts.

I did not get error messages. It was smooth… I even was like wow what a great experience

Unfortunately posted link does not contain answer to the question

Could you fix it? It will complete one week since I bought and it still didn’t update. Besides that, the OpenAI bot from https://help.openai.com/en/ said they would contact me in the e-mail, but they still didn’t.