I am facing some issues with a failed bill in API service on OpenAI

API Bugs
1

Like three days ago i was trying for the first time to purchase some balance for the API usage, the problem occurred when i was thought the billing process, with a error telling me insufficient funds, after that i check out and saw that i had sufficient funds

At the end they billed the API usage service amount but the balance is in 0.00, i contacted to them thought ‘‘support’’ email but it´s just a AI generated text talking about that they are ‘‘solving the problem’’ but it has been some time and no updates.

I just wanted to contact to human support and not this, because i’m feeling that my problem isn´t being solved at all, this is my first time dealing with this. I would like to know some advices, just in case.

2

Just to clarify:

  1. You attempted to purchase some credits.
  2. There was an error during the transaction.
  3. The transaction went through and you see a deduction from your account.
  4. The balance on the API platform shows $0

Is that correct?

3

Yes, it’s correct, basically i lose the money and i didn’t the balance that is suppose to receive

4

https://www.reddit.com/r/OpenAI/comments/1ftsx3t/i_now_owe_openai_almost_30k_but_why/

it seems openai is having some issues on the billing side of thigns, maybe be patient and see if it gets back to normal in a bit

1 Like
5

In addition, the support is under heavy load, and the only thing we can do is wait. If its any comfort, I’ve been there, but they do eventually get back to you.

6

Try again, there was an issue that was apparently just fixed.

7

Uploading: image.png…
it has been like 4 days since that problem, they didn’t fix anything

8

My problem remains the same, no fixes, no reach out

each time i ask about that, i receive generic AI text. I didn’t know that this process would be so annoying and unpleasant