I am encountering issues with file uploads on the OpenAI platform, specifically within both the GPT Builder and the Chat Interface. The problem occurs across all browsers (Chrome, Edge, Firefox) on a Windows PC. When attempting to upload files, the process either fails to start or results in an error.
Steps Taken to Troubleshoot:
Cleared Browser Cache and Cookies: I cleared the cache and cookies in all browsers to eliminate any potential client-side issues.
Tried Different Browsers: I attempted to upload files using Chrome, Firefox, and Edge, but the issue persisted across all.
Tested on Another Device: I tried the upload process on a different Windows PC to rule out device-specific problems.
Checked File Integrity and Format: The files being uploaded are standard AI, PDF, and TXT files, which previously uploaded without issue. I verified they are not corrupted and within size limits.
Used Different Network: I switched to another network to rule out network-specific issues, but the problem continued.
Disabled Extensions and Security Software: I disabled all browser extensions and antivirus/firewall software temporarily to ensure they were not causing interference.
Current Status: The issue remains unresolved despite these troubleshooting steps. I checked the OpenAI Status page, and no widespread outages were reported related to file uploads. Additionally, I reviewed community forums, where other users reported similar issues starting around mid-August 2024.
Request: I would appreciate it if your team could investigate this issue further. Please advise if there are any known issues or additional steps I should take to resolve this problem…
I have similar issue, I am unable to upload PDF, word, PPT on Chatgpt4o. Only pictures are ok, everything else is not. Not sure if it only me. Any advice please?
Unable to upload pdf file in ChatGPT 4.After signing into ChatGPT 4 and attempting to upload a PDF, I keep encountering an error message saying, “Unable to upload pdf file…” This issue persists even though my internet connection is stable, which I infer from my ability to access other sites without interruption. My trials spanned PDFs ranging from 300kB to 3MB, all resulting in the same upload error. I would appreciate assistance in determining the root of this problem. Thank you!
This problem just started for me as well except that it is with all file types. Even a simple text file cannot be uploaded to ChatGPT. The failure ocuurs when trying to upload to the prompt. The failure ocuurs when trying to upload to the custom GPT knowledgebase.